Two-Factor Authentication Guide

Understanding 2FA, its importance for businesses, and how to activate it.

Two-factor authentication (2FA) is a security protocol designed to enhance the protection of data and online accounts. It operates on the principle of requiring two distinct types of verification before access is granted.

This could involve a combination of something the user knows, such as a password, and something the user possesses, like a unique code sent via mail.

Why Is 2FA Important For Businesses?

Two-factor authentication (2FA) allows companies to secure employees' personal and business assets. It protects businesses from theft, alteration, or unauthorized access to internal data records.

The benefits of 2FA are numerous. One key advantage is it doesn’t require users to possess or download a token generator or a related app. A simple OTP on email or phone numbers can confirm the user's identity for business transactions.

2FA For QuickReply.ai’s Customers

QuickReply.ai’s latest 2FA authentication feature allows our customers to upgrade their security to safeguard sensitive data.

Once 2FA is activated, apart from entering the e-mail ID and password, an OTP will be sent to the mail ID of the agent trying to log in to the admin dashboard to confirm their identity.

Note: This feature is currently available for Plus Plan users only.

How To Activate 2FA

QuickReply.ai’s customers who wish to enable 2FA must contact our Support team.

2FA Flow Explained

This is how the entire process of logging in to the admin dashboard would look like for an agent.

Step 1: Log in to the Admin dashboard. Enter e-mail ID and password.

Step 2: An OTP will be sent to your e-mail ID.

Step 3: Enter the OTP in the dialog box.

Step 4: Click on the “Verify” button.

Step 5: Voila! You are now logged in to QuickReply.ai’s admin dashboard.