QuickReply.ai Official Documentation
  • Introduction
    • QuickReply.ai
  • Getting Started
    • Installation
      • Install QuickReply on Shopify Store
  • Drip Campaigns
    • Drip Campaigns by QuickReply.ai
  • Templates Guide
    • Creating a standard template for WhatsApp
    • Creating a carousel template for WhatsApp
  • Broadcasts Guide
    • Creating a Broadcast
    • Creating a Broadcast using Carousel Template
    • Broadcasts Reports
    • Recover failed messages in a WhatsApp broadcast
      • How does Smart Utility Fallback Work?
  • Click-to-WhatsApp Ads
  • Two-Factor Authentication Guide
  • Uninstallation / Migration
    • Migrating from WhatApp Business API to WhatApp Mobile Apps
  • Customer profies
    • Export Customer Profiles
  • API Documentaion
    • Sync Contacts to CRM API
    • WhatsApp Chat API
    • Send Template API
    • Trigger Drip Campaign API
    • External CRM Integration
    • Fetch Campaign Messages Stats
    • Browse Abandoned Recovery Integrations
  • WhatsApp Green Tick
    • How to get a Green Tick on your WhatsApp number
  • Analytics
    • Order and Revenue Attribution
    • Google Analytics Report
  • Miscellaneous
    • Types of WhatsApp Messages
    • Quality Ratings & Messaging Limits
    • FAQs
    • Account health and blocking
    • What formats of media / image / video or audio are supported on WhatsApp Business API?
  • Segments Guide
    • Customer Segments
      • Customer Segment Filters
  • WhatsApp Display Name & WhatsApp Profile
    • WhatsApp Display Name
  • Customizations
    • Notifications
  • How to
    • Subscribe to push notifications on browser
    • Enable/Disable different notifications for agents
    • Unblock notifications permission
    • Install QuickReply on Mobile
  • Miscellaneous
    • QuickReply.ai - Data privacy and security
  • Message Template Guidelines
  • Video Tutorials on WhatsApp for E-commerce
  • Quality Ratings and Messaging Limits of WhatsApp Business API
  • Phone number requirements, Business Profile & Migration
  • Phone number and profile Messaging Limits FAQs
  • How to enable Facebook Business verification option
  • How to get Facebook Business Manager verified
  • Language Supported
  • Trusted Domains
  • Integration
  • Chat Widget
  • Channels
  • Team
  • How to Collect WhatsApp Business Opt-Ins for your Shopify Store?
  • FAQ Training
  • Keyword Training
  • How to export leads captured on chat by QuickReply.ai?
  • Merge Fields for WhatsApp Campaigns
  • How to send WhatsApp message using REST API - QuickReply.ai
  • How to share Facebook Business Manager Access to QuickReply.ai
  • What are the media file size limits and aspect ratio in WhatsApp Business API?
  • FAQ Training
  • How to integrate Razorpay for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate CashFree for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate PayU for COD-to-Prepaid WhatsApp Campaigns?
  • INTEGRATION
    • Social
      • Instagram DM & Messenger
        • Link Facebook page to Instagram account
        • Enable "Allow access to messages" for Instagram DM
    • Analytics
      • Meta Pixel
      • Google Analytics 4 (GA4)
    • CRM
      • HubSpot CRM
      • Zoho CRM
      • LeadSquared CRM
      • Salesforce
        • How to Enable WhatsApp Chat in Salesforce
        • How to Automatically Create Leads from New Chats and Get Notifications in Salesforce
    • CDP
      • MoEngage
  • FLASH RESPONSES
    • Flash Responses
    • Create Flash Response
    • Using Flash Response
  • FAQs
    • FAQ list
      • WhatsApp Messenger
        • "This business is now working to manage this chat", what does this mean?
      • Media
        • How can I send images as an album in WhatsApp Business API?
      • Blocking/ Unblocking
        • Can I reject or block incoming messages to my WhatsApp number on QuickReply.ai?
        • How to block an end-user from sending and receiving messages from your WhatsApp number?
        • Can users block or report WhatsApp Business API number?
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Phone number requirements, Business Profile & Migration

PreviousQuality Ratings and Messaging Limits of WhatsApp Business APINextPhone number and profile Messaging Limits FAQs

Last updated 2 years ago

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Do I need phone number for WhatsApp integration?

Yes, All messages are sent from a phone number. You will need to provide a phone number from which messages will be sent.

Do I need to purchase a new number?

To link your phone number with QuickReply.ai, WhatsApp (Business or personal) should NOT be installed on that number. You can either purchase a new number, or delete WhatsApp account from that number and share us the number. If you delete WhatsApp and link that number with QuickReply.ai, you have to use QuickReply.ai to send/receive messages. Please note that messaging charges apply as per your plan.

How long it takes for verification, and how will users contact me on whatsapp if takes long?

It usually takes 2-3 days. If you are using existing number on which WhatsApp is active, you will need to delete WhatsApp account after verification is done, at the time of OTP verification. Messaging would be disabled only for max 1-hour at the time of OTP verification, as per your chosen time.

Can I migrate number from some other company where Business API is already enabled?

Yes, Please your existing company to disable 2FA then you can migrate that number to QuickReply.ai.

Why do I need Business Manager verification?

Facebook/WhatsApp wants to ensure validity of business, whom WhatsApp API access has been given. So it required to verify your Facebook Business Manager before we can apply for WhatsApp Business API account. You will need to upload business related documents.

What happens to my existing chats if I delete WhatsApp account?

Unfortunately we can not import existing chats to QuickReply. Alternatively you can change number to another number on your WhatsApp to keep existing chats.

Will customers see my phone number or name?

By default customers will see phone number. if they check your whatsapp profile, your business profile (similar to the one with WhatsApp Business app) will be displayed, where they can see description, logo, contact details etc.

But I have received messages from businesses showing name with Green Tick (flipkart, makemytrip etc). Can I have that too?

Green Tick verification is different from WhatsApp Business API verification. We can help you prepare and submit your application for that after a couple of months of active usage. However please note Green Tick status is subject to approval from WhatsApp. It would be given if you are in Tier 2 or above and well-know business with good media presence or recognized by well-know vc/investors.

See Also

Account health and blocking
Messaging Limits FAQs
Steps for business manager verification.
Learn more about Tiers