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Keyword training feature allows you to configure keywords for your bots which will trigger the corresponding bot when the keywords are put in the input box by the user.
Let's assume you have made a "Gift Voucher" bot to share information about the gift cards to the user. You can train that playbook with keywords such as, "gift card", "gifts", "gift voucher" etc. If any user types in a query which contains any of these words, then the Gift Voucher bot will get triggered and the configured conversation will get started with the user.
Note - Keyword training will have higher priority if the typed in query matches with both FAQs and Keywords.
- Choose the channel for which you want to train the keywords for from the top - Web Bots, Facebook Bots or WhatsApp Bots
- Expand the Custom Bots section byclick on it. It should look like this.
- Go to the Configure tab
- Under the Keyword based triggers section, you can put in the required keywords.
- After typing in the first keyword, press Enter before adding another keyword.
Here's a screenshot of how it will look after you've added your keyword.
You can click on the cross (X) to remove any keyword.
Note - A single keyword can only be trained in a single playbook, i.e. you cannot put the same keyword in multiple playbooks.
You can see below the pricing playbook being triggered when the keyword "pricing" is detected by the chatbot