QuickReply.ai Official Documentation
  • Introduction
    • QuickReply.ai
  • Getting Started
    • Installation
      • Install QuickReply on Shopify Store
  • Drip Campaigns
    • Drip Campaigns by QuickReply.ai
  • Templates Guide
    • Creating a standard template for WhatsApp
    • Creating a carousel template for WhatsApp
  • Broadcasts Guide
    • Creating a Broadcast
    • Creating a Broadcast using Carousel Template
    • Broadcasts Reports
    • Recover failed messages in a WhatsApp broadcast
      • How does Smart Utility Fallback Work?
  • Click-to-WhatsApp Ads
  • Two-Factor Authentication Guide
  • Uninstallation / Migration
    • Migrating from WhatApp Business API to WhatApp Mobile Apps
  • Customer profies
    • Export Customer Profiles
  • API Documentaion
    • Sync Contacts to CRM API
    • WhatsApp Chat API
    • Send Template API
    • Trigger Drip Campaign API
    • External CRM Integration
    • Fetch Campaign Messages Stats
    • Browse Abandoned Recovery Integrations
  • WhatsApp Green Tick
    • How to get a Green Tick on your WhatsApp number
  • Analytics
    • Order and Revenue Attribution
    • Google Analytics Report
  • Miscellaneous
    • Types of WhatsApp Messages
    • Quality Ratings & Messaging Limits
    • FAQs
    • Account health and blocking
    • What formats of media / image / video or audio are supported on WhatsApp Business API?
  • Segments Guide
    • Customer Segments
      • Customer Segment Filters
  • WhatsApp Display Name & WhatsApp Profile
    • WhatsApp Display Name
  • Customizations
    • Notifications
  • How to
    • Subscribe to push notifications on browser
    • Enable/Disable different notifications for agents
    • Unblock notifications permission
    • Install QuickReply on Mobile
  • Miscellaneous
    • QuickReply.ai - Data privacy and security
  • Message Template Guidelines
  • Video Tutorials on WhatsApp for E-commerce
  • Quality Ratings and Messaging Limits of WhatsApp Business API
  • Phone number requirements, Business Profile & Migration
  • Phone number and profile Messaging Limits FAQs
  • How to enable Facebook Business verification option
  • How to get Facebook Business Manager verified
  • Language Supported
  • Trusted Domains
  • Integration
  • Chat Widget
  • Channels
  • Team
  • How to Collect WhatsApp Business Opt-Ins for your Shopify Store?
  • FAQ Training
  • Keyword Training
  • How to export leads captured on chat by QuickReply.ai?
  • Merge Fields for WhatsApp Campaigns
  • How to send WhatsApp message using REST API - QuickReply.ai
  • How to share Facebook Business Manager Access to QuickReply.ai
  • What are the media file size limits and aspect ratio in WhatsApp Business API?
  • FAQ Training
  • How to integrate Razorpay for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate CashFree for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate PayU for COD-to-Prepaid WhatsApp Campaigns?
  • INTEGRATION
    • Social
      • Instagram DM & Messenger
        • Link Facebook page to Instagram account
        • Enable "Allow access to messages" for Instagram DM
    • Analytics
      • Meta Pixel
      • Google Analytics 4 (GA4)
    • CRM
      • HubSpot CRM
      • Zoho CRM
      • LeadSquared CRM
      • Salesforce
        • How to Enable WhatsApp Chat in Salesforce
        • How to Automatically Create Leads from New Chats and Get Notifications in Salesforce
    • CDP
      • MoEngage
  • FLASH RESPONSES
    • Flash Responses
    • Create Flash Response
    • Using Flash Response
  • FAQs
    • FAQ list
      • WhatsApp Messenger
        • "This business is now working to manage this chat", what does this mean?
      • Media
        • How can I send images as an album in WhatsApp Business API?
      • Blocking/ Unblocking
        • Can I reject or block incoming messages to my WhatsApp number on QuickReply.ai?
        • How to block an end-user from sending and receiving messages from your WhatsApp number?
        • Can users block or report WhatsApp Business API number?
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On this page
  • Introduction
  • Steps to configure the FAQs
  • Type of responses
  • Improving AI training based on real user data
  • Steps to download Queries

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FAQ Training

PreviousHow to Collect WhatsApp Business Opt-Ins for your Shopify Store?NextKeyword Training

Last updated 2 years ago

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It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically.

Introduction

In the previous articles you have learned about how to create bots and deploy them. There are some users who do not select given options from the flow but type some other query they might be having. For example chatbot flow is asking them if they want to know more about products but user is interested in shipping fee. So user might type a query like "how much it the shipping fee" or "do you provide free shipping to New York" etc. To automate responses of such queries, you can train the NLP engine with the sample FAQ queries. After that NLP engine will try to match the similarity of query with the training data you have provided (It does not do the exact matching). If it finds user's query closer to the training data, it would respond with the configured response automatically. Otherwise it will trigger the Fallback or Transfer bot to handle the deviation.

Steps to configure the FAQs

  1. Please go to

  2. Choose the channel for which you want to train the keywords for from the top - Web Bots, Facebook Bots or WhatsApp Bots

  3. Go to FAQs section in your selected channel.

4. Click on "+Create FAQ" link to create a faq. Give any relevant name such as pricing, product feature etc.

5. In the left section "if user says something similar to" enter a phrase or query user might have. Press enter to add it to the list. Similarly add multiple variations of the same query. The more variations you add, better it would work but be sure to add phrases similar to user queries without any spelling mistakes, rather than entering only keywords.

6. In the right section you can provide responses to the above queries. It is discussed in the separate section below.

Type of responses

There are 3 type of responses

  1. Simple text response: If someone asks "Are the products made in China?", there can be simple text response saying "Our products are imported from various countries including, but not limited to China, Thailand, India and Brazil"

  2. Custom Bot response: When response is not just a plain text, or list of texts but whole decision tree. Then you can hook the user to one of your custom bots.

  3. Pre-trained Bot response: This is another option where you want to hook the user to a pre-trained bot.

QuickReply.ai allows you to add multiple text responses. But, there can be only one bot response and it can be the last response only.

Below is the screenshot of FAQ configuration with Custom Bot response.

Below is the screenshot of FAQ configuration with Text response.

Improving AI training based on real user data

Once the above is configured, AI will start answering queries based on the training data automatically. To further add more training data based on real user's interactions, you can download all queries and train the bot with unmatched queries. Below are the steps to download queries.

Steps to download Queries

Note: FAQs feature is available in Standard Plan and above. But, you can request a 30-day trial in other plans. If your account doesn't have FAQs enabled, kindly write to

help@quickreply.ai
AI builder (in left menu)