Using Flash Response

Using flash responses is very quick and easy during a live chat.

  • Once the Agents take over the conversation from the bot, they can start typing the short name of the flash response they want to use and it will be shown as suggestions to use.

  • The agent can select the appropriate response for the user query.


  • To provide information quickly about your product to the user.

  • To provide useful information about your product features.

  • To show offers and discounts on your product/service to the user.

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