Creating a Broadcast using Carousel Template

This guide provides a step-by-step process to create a WhatsApp broadcast using a Carousel template in Quick Reply. Follow the instructions below to successfully set up and schedule your broadcast.

Step 1

First, navigate to the broadcast page. Click on "Create WhatsApp Broadcast" and enter the name of the broadcast.

Step 2

Select the category as promotional. You can also add the desired tags. Click on "Save and Continue."

Step 3

Choose any Carousel template and click on "Save and Next."

Step 4

You can upload recipients from an Excel sheet or choose a Shopify segment. For this guide, use an Excel sheet.

Step 5

Now select the column that contains phone numbers. QuickReply will identify invalid and duplicate contacts, allowing you to skip those and proceed with the valid ones. 

Step 6

Now, enter the value for the variable in the message bubble. Use the data from the Excel column and enter a fallback value in case any invalid value is found in the column.

Step 7

Next, we will need to upload an image and enter the button URL for the carousel cards. We can also take URLs from an Excel column.

Step 8

Set skip rules to efficiently improve the broadcast performance by saving unwanted spending on nonengaging customers.

Select a bot to engage when users reply with a quick reply button. Choose "Welcome Bot." Also, select a bot to engage when users reply with any text other than the quick reply buttons. 

You can add UTM parameters to the links entered in the buttons in the template.