Creating a Broadcast using Carousel Template

This guide provides a step-by-step process to create a WhatsApp broadcast using a Carousel template in Quick Reply. Follow the instructions below to successfully set up and schedule your broadcast.

Step 1

First, navigate to the broadcast page. Click on "Create WhatsApp Broadcast" and enter the name of the broadcast.

Step 2

Select the category as promotional. You can also add the desired tags. Click on "Save and Continue."

Step 3

Choose any Carousel template and click on "Save and Next."

Step 4

You can upload recipients from an Excel sheet or choose a Shopify segment. For this guide, use an Excel sheet.

Step 5

Now select the column that contains phone numbers. QuickReply will identify invalid and duplicate contacts, allowing you to skip those and proceed with the valid ones. 

Step 6

Now, enter the value for the variable in the message bubble. Use the data from the Excel column and enter a fallback value in case any invalid value is found in the column.

Step 7

Next, we will need to upload an image and enter the button URL for the carousel cards. We can also take URLs from an Excel column.

Step 8

Set skip rules to efficiently improve the broadcast performance by saving unwanted spending on nonengaging customers.

Select a bot to engage when users reply with a quick reply button. Choose "Welcome Bot." Also, select a bot to engage when users reply with any text other than the quick reply buttons. 

You can add UTM parameters to the links entered in the buttons in the template.

Step 9

Choose a scheduled date and time to launch the broadcast. 

You can also set up a retry mechanism for failed marketing messages. 

Send a test message to preview how the message will appear in the broadcast.

Finally, review all the changes and click on Schedule to launch the broadcast.