QuickReply.ai Official Documentation
  • Introduction
    • QuickReply.ai
  • Getting Started
    • Installation
      • Install QuickReply on Shopify Store
  • Drip Campaigns
    • Drip Campaigns by QuickReply.ai
  • Templates Guide
    • Creating a standard template for WhatsApp
    • Creating a carousel template for WhatsApp
  • Broadcasts Guide
    • Creating a Broadcast
    • Creating a Broadcast using Carousel Template
    • Broadcasts Reports
    • Recover failed messages in a WhatsApp broadcast
      • How does Smart Utility Fallback Work?
  • Click-to-WhatsApp Ads
  • Two-Factor Authentication Guide
  • Uninstallation / Migration
    • Migrating from WhatApp Business API to WhatApp Mobile Apps
  • Customer profies
    • Export Customer Profiles
  • API Documentaion
    • Sync Contacts to CRM API
    • WhatsApp Chat API
    • Send Template API
    • Trigger Drip Campaign API
    • External CRM Integration
    • Fetch Campaign Messages Stats
    • Browse Abandoned Recovery Integrations
  • WhatsApp Green Tick
    • How to get a Green Tick on your WhatsApp number
  • Analytics
    • Order and Revenue Attribution
    • Google Analytics Report
  • Miscellaneous
    • Types of WhatsApp Messages
    • Quality Ratings & Messaging Limits
    • FAQs
    • Account health and blocking
    • What formats of media / image / video or audio are supported on WhatsApp Business API?
  • Segments Guide
    • Customer Segments
      • Customer Segment Filters
  • WhatsApp Display Name & WhatsApp Profile
    • WhatsApp Display Name
  • Customizations
    • Notifications
  • How to
    • Subscribe to push notifications on browser
    • Enable/Disable different notifications for agents
    • Unblock notifications permission
    • Install QuickReply on Mobile
  • Miscellaneous
    • QuickReply.ai - Data privacy and security
  • Message Template Guidelines
  • Video Tutorials on WhatsApp for E-commerce
  • Quality Ratings and Messaging Limits of WhatsApp Business API
  • Phone number requirements, Business Profile & Migration
  • Phone number and profile Messaging Limits FAQs
  • How to enable Facebook Business verification option
  • How to get Facebook Business Manager verified
  • Language Supported
  • Trusted Domains
  • Integration
  • Chat Widget
  • Channels
  • Team
  • How to Collect WhatsApp Business Opt-Ins for your Shopify Store?
  • FAQ Training
  • Keyword Training
  • How to export leads captured on chat by QuickReply.ai?
  • Merge Fields for WhatsApp Campaigns
  • How to send WhatsApp message using REST API - QuickReply.ai
  • How to share Facebook Business Manager Access to QuickReply.ai
  • What are the media file size limits and aspect ratio in WhatsApp Business API?
  • FAQ Training
  • How to integrate Razorpay for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate CashFree for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate PayU for COD-to-Prepaid WhatsApp Campaigns?
  • INTEGRATION
    • Social
      • Instagram DM & Messenger
        • Link Facebook page to Instagram account
        • Enable "Allow access to messages" for Instagram DM
    • Analytics
      • Meta Pixel
      • Google Analytics 4 (GA4)
    • CRM
      • HubSpot CRM
      • Zoho CRM
      • LeadSquared CRM
      • Salesforce
        • How to Enable WhatsApp Chat in Salesforce
        • How to Automatically Create Leads from New Chats and Get Notifications in Salesforce
    • CDP
      • MoEngage
  • FLASH RESPONSES
    • Flash Responses
    • Create Flash Response
    • Using Flash Response
  • FAQs
    • FAQ list
      • WhatsApp Messenger
        • "This business is now working to manage this chat", what does this mean?
      • Media
        • How can I send images as an album in WhatsApp Business API?
      • Blocking/ Unblocking
        • Can I reject or block incoming messages to my WhatsApp number on QuickReply.ai?
        • How to block an end-user from sending and receiving messages from your WhatsApp number?
        • Can users block or report WhatsApp Business API number?
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On this page
  • Introduction
  • Steps to configure the FAQs
  • Type of responses

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FAQ Training

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Last updated 2 years ago

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It allows you to train the NLP engine with your FAQs so that AI can understand user's queries and answer them automatically.

Please read the introduction in order to understand how FAQ works.

Introduction

In the previous articles you have learned about how to create conversational flows and deploy them. There are some users who do not select given options from the flow but type some other query they might be having. For example chatbot flow is asking them to know more about product features but user is interested in pricing. So user might type a query like "how much it would cost" or "What are the charges" etc. To automate responses of such queries, you can train the NLP engine with the sample FAQ queries. After that NLP engine will try to match the similarity of query with the training data you have provided (It does not do the exact matching). If it finds user's query closer to the training data, it would respond with the configured response automatically. Otherwise it will trigger the Transfer playbook to transfer the chat to the human.

Steps to configure the FAQs

  1. Go to AI Builder from the left Menu

  2. Go to FAQs.

  3. In the FAQs section you can see the currently trained queries.

  4. Click on Create FAQ button as shown below. Give any relevant name such as pricing, product feature etc. Note: If your account is not enabled with FAQ feature, please contact

  5. In the left section "if user says something similar to" enter a phrase or query user might have. Press enter to add it to the list. Similarly add multiple variations of the same query. The more variations you add, better it would work but be sure to add phrases similar to user queries without any spelling mistakes, rather than entering only keywords.

  6. In the right section you can provide responses to the above queries. It is discussed in the separate section below.

Type of responses

There are 3 type of responses.

Simple Text Response

Pre-trained Bot Response

When instead of giving a plain text response, you wish to engage the end user with a pre-trained bots that come with the platform, choose the Pre-trained Bot Response & select the bot. Below is the screenshot of FAQ configuration with Pre-trained Bot response.

Custom Bot Response

When you wish to hook the end-user with a bot that you have created, you can use the custom bot response.

Below is the screenshot of FAQ configuration with Custom Bot response.

If someone asks "is there any job opening", there can be simple text response saying "Yes! we have few openings, Please share your resume at "

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