QuickReply.ai Official Documentation
  • Introduction
    • QuickReply.ai
  • Getting Started
    • Installation
      • Install QuickReply on Shopify Store
  • Drip Campaigns
    • Drip Campaigns by QuickReply.ai
  • Templates Guide
    • Creating a standard template for WhatsApp
    • Creating a carousel template for WhatsApp
  • Broadcasts Guide
    • Creating a Broadcast
    • Creating a Broadcast using Carousel Template
    • Broadcasts Reports
    • Recover failed messages in a WhatsApp broadcast
      • How does Smart Utility Fallback Work?
  • Click-to-WhatsApp Ads
  • Two-Factor Authentication Guide
  • Uninstallation / Migration
    • Migrating from WhatApp Business API to WhatApp Mobile Apps
  • Customer profies
    • Export Customer Profiles
  • API Documentaion
    • Sync Contacts to CRM API
    • WhatsApp Chat API
    • Send Template API
    • Trigger Drip Campaign API
    • External CRM Integration
    • Fetch Campaign Messages Stats
    • Browse Abandoned Recovery Integrations
  • WhatsApp Green Tick
    • How to get a Green Tick on your WhatsApp number
  • Analytics
    • Order and Revenue Attribution
    • Google Analytics Report
  • Miscellaneous
    • Types of WhatsApp Messages
    • Quality Ratings & Messaging Limits
    • FAQs
    • Account health and blocking
    • What formats of media / image / video or audio are supported on WhatsApp Business API?
  • Segments Guide
    • Customer Segments
      • Customer Segment Filters
  • WhatsApp Display Name & WhatsApp Profile
    • WhatsApp Display Name
  • Customizations
    • Notifications
  • How to
    • Subscribe to push notifications on browser
    • Enable/Disable different notifications for agents
    • Unblock notifications permission
    • Install QuickReply on Mobile
  • Miscellaneous
    • QuickReply.ai - Data privacy and security
  • Message Template Guidelines
  • Video Tutorials on WhatsApp for E-commerce
  • Quality Ratings and Messaging Limits of WhatsApp Business API
  • Phone number requirements, Business Profile & Migration
  • Phone number and profile Messaging Limits FAQs
  • How to enable Facebook Business verification option
  • How to get Facebook Business Manager verified
  • Language Supported
  • Trusted Domains
  • Integration
  • Chat Widget
  • Channels
  • Team
  • How to Collect WhatsApp Business Opt-Ins for your Shopify Store?
  • FAQ Training
  • Keyword Training
  • How to export leads captured on chat by QuickReply.ai?
  • Merge Fields for WhatsApp Campaigns
  • How to send WhatsApp message using REST API - QuickReply.ai
  • How to share Facebook Business Manager Access to QuickReply.ai
  • What are the media file size limits and aspect ratio in WhatsApp Business API?
  • FAQ Training
  • How to integrate Razorpay for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate CashFree for COD-to-Prepaid WhatsApp Campaigns?
  • How to integrate PayU for COD-to-Prepaid WhatsApp Campaigns?
  • INTEGRATION
    • Social
      • Instagram DM & Messenger
        • Link Facebook page to Instagram account
        • Enable "Allow access to messages" for Instagram DM
    • Analytics
      • Meta Pixel
      • Google Analytics 4 (GA4)
    • CRM
      • HubSpot CRM
      • Zoho CRM
      • LeadSquared CRM
      • Salesforce
        • How to Enable WhatsApp Chat in Salesforce
        • How to Automatically Create Leads from New Chats and Get Notifications in Salesforce
    • CDP
      • MoEngage
  • FLASH RESPONSES
    • Flash Responses
    • Create Flash Response
    • Using Flash Response
  • FAQs
    • FAQ list
      • WhatsApp Messenger
        • "This business is now working to manage this chat", what does this mean?
      • Media
        • How can I send images as an album in WhatsApp Business API?
      • Blocking/ Unblocking
        • Can I reject or block incoming messages to my WhatsApp number on QuickReply.ai?
        • How to block an end-user from sending and receiving messages from your WhatsApp number?
        • Can users block or report WhatsApp Business API number?
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  1. Broadcasts Guide

Creating a Broadcast

A step-by-step guide on how to run a broadcast

PreviousCreating a carousel template for WhatsAppNextCreating a Broadcast using Carousel Template

Last updated 1 year ago

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Before you can schedule a broadcast, ensure your template is approved. Here's a step-by-step guide👇

Click on "Sync Templates" to fetch the latest approval status from WhatsApp.

Create a new Broadcast

Now that your template is approved, let's create a Broadcast.

  • Click on ‘Create New Broadcast.’

  • Give a name to your Broadcast.

  • Select the Broadcast category (Promotional/Transactional) and click ‘Continue.’

Choose the Promotional category if the broadcast is intended to drive sales and you want to track:

  • Revenue generated

  • Amount spent

  • Orders attributed

  • Return on investment

  • Conversion rate

  • Link clicks, button clicks, click-through rates

Choose the Transactional Category if you want to track:

  • Messages read

  • Conversion rate

  • Link clicks, button clicks, click-through rates

  • Select a pre-approved template and click ‘Save & Next.’

  • Upload a list of recipients.

You can do it in two ways:

For Shopify Users:

  • Create multiple Customer Segments.

  • Sync them with QuickReply.ai.

  • Fetch Dynamic values from your Live Customer Database.

For Non-Shopify Users:

  • Use the Excel File option.

  • Ensure column headers are labeled as phone, {{1}}, {{2}}, etc.

  • Use contacts of users who've interacted with your brand.

  • Avoid third-party contact data to maintain WhatsApp API Account Health.

  • Input the Actual Variable Values: After using sample values for template approval, it's now time to input the genuine values for the Broadcast.

If a variable's value changes for different recipients, select either 'From Excel File' or 'From Shopify Segment.'

Select attributes like 'First Name,' 'Last Name,' and so on from the Shopify data, provided you've chosen the 'From Shopify Segment' option.

Input a fallback value to be used if the selected data isn't available in Shopify. A preview is available on the right side.

Input the URL for the button, which will redirect users upon clicking. Then, click 'Save & Next.'

If a variable has a consistent value for all recipients, input that value directly into the text box.

  • Select an action to take when a recipient responds, choosing either from pre-trained or custom bots.

  • From the dropdown menu, choose 'Yes' if you wish to incorporate UTM Parameters for link tracking (recommended).

  • Determine the Messaging Limit. Opt for 'Pause Broadcast' if the daily message count surpasses the set limit (recommended).

  • Select your Skip rules and click ‘Save & Next.’

  • Prior to scheduling the broadcast, send a test message to preview its appearance on a mobile device.

  • Choose the desired date and time for your broadcast.

  • Once done, click ‘Schedule.’

  • Voila! You have successfully scheduled your first broadcast message.

Go to

Upload a Media File. Check .

Ensure the media type matches the approved template. .

https://app.quickreply.ai/campaigns/broadcasts
recommended sizes and limits here
More on Media Types
Creating a standard template for WhatsApp
LogoManaging customer segmentsShopify Help Center