Create Flash Response

Agents can make their very own arsenal of flash responses to answer user queries more efficiently and quickly.

Follow these steps to make your first flash response:

  • Login to your QuickReply Account.

  • Go to the Flash Responses tab from the panel on the left.

  • Click on New Flash Response on the top right.

  • A window will open on your screen where you have to add - Short name, Full text and select if you want to share your created response with your team.

  • Click on Add button to create the flash response.


  • Short Name - A short name for your created response to identifying the purpose of the response.

  • Full Text - The response that you want to show to the user.

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