WhatsApp

This page shows the settings and status of your connected WhatsApp Business API account. Here you can check credits, messaging limits, quality rating, usage and advanced messaging settings.

WhatsApp Business API Connection Details

At the top, you will see your connected WhatsApp number:

This confirms that your number is successfully linked and operational.

---

Credit Balance & Payment Options

Current Balance

Shows your available messaging credits. Example in the screenshot above:

$8,323.87

Keeping enough balance ensures messages continue without interruption.

Add Messaging Credits

Clicking this button opens a popup for instant top-up.

• Ideal when you want to recharge immediately

• Payment happens right inside your account

• Best for admins handling billing

Pay Via Link

This generates a shareable payment link.

• Can be sent to a finance team member

• Useful when someone else handles payments

• No login required — the payer can complete the transaction externally

This makes the payment process flexible depending on who is responsible for billing.

View Rate Card

Tap to view region-based pricing for WhatsApp Messages that's being charged on your account for categories like marketing, utility, and session conversations.

Low Balance Alerts

Set a threshold amount so that you get an automated alert as soon as the Messaging Credits go below this limit.

Example:

“Send alert when balance is below: 100 credits”

You can adjust this via the Change option to align with your sending volume.

---

Quality Rating

To see the Quality Rating of your WhatsApp number, go to Settings >> Channels >> WhatsApp >> Quality Rating

Your messaging health is shown here.

• 🟢 Green → Good quality

• 🟡 Yellow → Some engagement warnings

• 🔴 Red → High complaints, throttling possible

A good quality rating helps maintain or increase messaging limits over time

Read about Meta's Policies around Quality Ratings here - https://www.facebook.com/business/help/896873687365001

---

Daily Quota Limit

This number shows how many unique customers you can message per day. Read more Messaging Limits

Example:

100K unique customers

Quota increases or decreases automatically with good messaging reputation and verified business identity.

To understand more on how your daily quota changes, kindly refer to Meta's documentation here - https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits

To check on your last 24 hours' of usage, click on Get Last 24hr Usage button.

---

Messaging Credit Statement

Messaging Credit Statement

---

Marketing Message Frequency Capping

Marketing Message Frequency Capping