# WhatsApp

## WhatsApp Business API Connection Details

At the top, you will see your connected WhatsApp number:

This confirms that your number is successfully linked and operational.

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FcAnDB4stNp012qhjDNWv%2FScreenshot%202025-11-25%20at%205.50.14%E2%80%AFPM.png?alt=media&#x26;token=93c89454-2c18-4997-ba77-cc1de069c627" alt=""><figcaption></figcaption></figure>

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## Credit Balance & Payment Options

#### **Current Balance**

Shows your available messaging credits.\
Example in the screenshot above:

> $8,323.87

Keeping enough balance ensures messages continue without interruption.

#### **Add Messaging Credits**

Clicking this button opens a **popup for instant top-up**.

* Ideal when you want to recharge immediately
* Payment happens right inside your account
* Best for admins handling billing

#### **Pay Via Link**

This generates a shareable payment link.

* Can be sent to a finance team member
* Useful when someone else handles payments
* No login required — the payer can complete the transaction externally

This makes the payment process flexible depending on who is responsible for billing.

#### **View Rate Card**

Tap to view region-based pricing for WhatsApp Messages that's being charged on your account for categories like marketing, utility, and session conversations.

#### Low Balance Alerts

Set a threshold amount so that you get an automated alert as soon as the Messaging Credits go below this limit.

Example:

> “Send alert when balance is below: 100 credits”

You can adjust this via the **Change** option to align with your sending volume.

***

## Quality Rating

To see the [Quality Rating ](https://docs.quickreply.ai/overview/messaging-channels/whatsapp/concepts/messages/limits-and-quality#quality-rating)of your WhatsApp number, go to \
\&#xNAN;**`Settings >> Channels >> WhatsApp >> Quality Rating`**

Your messaging health is shown here.

* 🟢 **Green** → Good quality
* 🟡 **Yellow** → Some engagement warnings
* 🔴 **Red** → High complaints, throttling possible

A good quality rating helps maintain or increase messaging limits over time

{% hint style="info" %}
Read about Meta's Policies around Quality Ratings here - <https://www.facebook.com/business/help/896873687365001>
{% endhint %}

***

## Daily Quota Limit

This number shows how many **unique customers** you can message per day. Read more [#messaging-limits](https://docs.quickreply.ai/overview/messaging-channels/whatsapp/concepts/messages/limits-and-quality#messaging-limits "mention")

Example:

> **100K unique customers**

Quota increases or decreases automatically with good messaging reputation and verified business identity.

{% hint style="info" %}
To understand more on how your daily quota changes, kindly refer to Meta's documentation here - \
<https://developers.facebook.com/documentation/business-messaging/whatsapp/messaging-limits>
{% endhint %}

To check on your last 24 hours' of usage, click on <mark style="color:purple;">`Get Last 24hr Usage`</mark> button.&#x20;

***

## Messaging Credit Statement

{% content-ref url="whatsapp/messaging-credit-statement" %}
[messaging-credit-statement](https://docs.quickreply.ai/product-modules/settings/channels/whatsapp/messaging-credit-statement)
{% endcontent-ref %}

***

## Marketing Message Frequency Capping

{% content-ref url="whatsapp/marketing-message-frequency-capping" %}
[marketing-message-frequency-capping](https://docs.quickreply.ai/product-modules/settings/channels/whatsapp/marketing-message-frequency-capping)
{% endcontent-ref %}