Export Message Data

Export detailed message data including timestamps, metadata, etc.

The Export Message Data feature allows you to download a CSV file containing your WhatsApp message logs from QuickReply. This is useful for reporting, reconciliation, analytics, compliance, and internal audits.

You can access this option from the Settings tab in your QuickReply dashboard.

This feature is only visible to the Owner (agent role) of the account

Overview

Export Message Data enables you to:

• Generate a Message Dump (CSV file) for a selected date range

• Download and re-download the generated file for up to 90 days

• Export detailed message-level information including delivery status, message types, templates, and automation sources

When to Use

You may use Export Message Data when you need to:

• Reconcile WhatsApp template charges

• Track delivery and failure statuses

• Audit chatbot, journey, campaign, or broadcast performance

• Share conversation data with internal BI or analytics teams

• Maintain compliance or internal reporting records

Accessing Export Data

1. Go to Settings

2. Click on Export Data

3. Select your filters (see below)

4. Click Generate Export Now

Filters

1. Date & Time (UTC) — Mandatory

You must select a date and time range to generate the export.

All timestamps in the exported file are in UTC.

2. Additional Filters — Optional

Two additional filters are available. These are optional and help narrow down the export scope.

Export Limits

• You can generate exports up to 5 times per month.

• If you attempt to compute more than 5 times, you will see:

“Your monthly limit is exhausted – Please contact support.”

• Once a file is generated:

  • It remains available for 90 days

  • You may download it multiple times during this period

  • The file name is system-defined (controlled by backend)

Export States

When you click Generate Export Now, the system enters a Generating state:

• A loading popup appears

• File preparation happens in the background

• Once complete, a Download option becomes available

CSV File Structure

The exported CSV contains the following fields:

Column	Description
Date & Time (UTC)	Timestamp of the message (UTC)
Message ID	Unique identifier of the message
Conversation ID	Unique identifier of the conversation
Phone	Customer’s WhatsApp number
Direction	Inbound (user → business) or Outbound (business → user)
Message Type	Type of message (see full breakdown below)
Message Content	Actual message text or payload
Delivery Status	SENT, DELIVERED, READ, FAILED
Failure Reason	Error details (if failed)
Template ID	WhatsApp template ID (if applicable)
Template Category	Template category (e.g., Marketing)
Amount Charged	WhatsApp conversation charge (if applicable)
Automation Source Type	Source of automation (journey, broadcast, etc.)
Automation Source ID	Internal ID of the automation

Field Values Explained

Below is a structured explanation of supported values.

Message Types

The Message Type column represents how the message was generated or what interaction occurred.

Below is a structured explanation of supported values.

1. User Messages (Inbound)

These are messages sent by the customer.

Type	Description
USER_TEXT	Plain text message
USER_ATTACHMENT	Media attachment
USER_FILE	File upload
USER_LOCATION	Location shared
USER_BUTTON_REPLY	WhatsApp button reply
USER_LIST_REPLY	WhatsApp list reply
USER_FLOW_REPLY	WhatsApp Flow response
USER_ACTION	User-triggered action
USER_PAYMENT	Payment event
FB_CAPTURE_EMAIL	Captured email
FB_CAPTURE_PHONE	Captured phone number
USER_SYSTEM_TEXT	System message visible to user

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2. Agent Messages (Outbound – Human or Bot)

These are messages sent from QuickReply.

Standard Responses

Type	Description
AGENT_TEXT	Text message
AGENT_ATTACHMENT	Media/file sent
AGENT_LOCATION	Location shared
AGENT_QUICK_REPLY	Quick reply
AGENT_RATING	Rating request
AGENT_WEBVIEW	Webview opened
AGENT_YOUTUBE	YouTube embed
AGENT_SLIDER	Slider interaction

Forms & Structured Inputs

Type	Description
AGENT_FORM	Form message
AGENT_FORM_DATEPICKER	Date picker form
AGENT_QUESTION_FORM	Question-based form
AGENT_MULTI_SELECTION	Multi-selection message
AGENT_TRIGGER_QUESTION	Trigger question

Product & Commerce

Type	Description
MULTI_PRODUCT_CATALOG	Multi-product catalog
SINGLE_PRODUCT_CATALOG	Single product
CATALOG_ORDER	Order from catalog

WhatsApp-Specific Types

Type	Description
WA_TEMPLATE	WhatsApp template message
WA_CTA	Call-to-action template
WA_LIST	WhatsApp list
WA_FLOW	WhatsApp Flow
WA_CONTACT	Contact card

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3. Automation & System Messages

Type	Description
SYSTEM_TEXT	Internal system message (not visible to user)
SYSTEM_WARNING_TEXT	System warning (not visible to user)
AGENT_INTERNAL_NOTE (NOTE)	Internal note
HIDDEN	Hidden message
CLIENT_JAVASCRIPT	JavaScript execution event
WAIT	Wait/delay step
TEXT_RESPONSE	Automated text response
AGENT_TRIGGERS	Trigger execution
AGENT_RECO	Recommendation message
CAROUSEL	Carousel message
FILE_UPLOAD	File upload event

Some system-level messages may not be visible to end customers but are included in exports for audit purposes.

Delivery Status

Automation Source Type