# Service Status

The **Service Status** page is a live, public-facing status dashboard hosted on Freshstatus that provides real-time visibility into the operational health of all major QuickReply systems—such as WhatsApp messaging, dashboard access, template sync, broadcasts, and integrations.

This page acts as the **official source of truth** for checking whether any service disruptions or outages are in effect.

***

## Why it matters

* **Real-time transparency**: Know instantly if a feature is impacted before raising a support ticket.
* **Proactive communication**: Stay informed on incident progress, resolution timelines, and past issues.
* **Improved planning**: Delay critical campaigns or notify your internal teams during known disruptions.
* **Status at a glance**: See what’s operational, degraded, or under maintenance.

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## What can you find on the service status page

### **Current System Status**

At the top, you’ll see a summary banner showing whether **all systems are operational** or if there are any ongoing issues.

### **Component-wise Status**

Individual system modules like:

* WhatsApp Message Delivery
* Broadcast Scheduling
* Dashboard Access
* Analytics Reports
* API & Integrations\
  …are listed with their current status (Operational, Degraded, Partial Outage, or Major Outage).

### **Incident History**

Scroll down to view detailed logs of **past incidents**, with:

* Time of issue
* Affected services
* Root cause (if available)
* Resolution status and timestamps

### **Maintenance Announcements**

Planned maintenance windows are shown ahead of time so you can plan around temporary downtimes.

***

## How to access and use it

### **Navigate to the Status Page**

* Visit <https://quickreply.freshstatus.io>
* Or from the QuickReply dashboard, go to **Help & Support** or click the **Service Status** indicator in the left menu footer.

### **Check Real-Time System Health**

* Look at the main banner and the list of individual components to see if everything is functioning normally.

### **Subscribe for Alerts (Recommended)**

* Click the **“Subscribe to Updates”** button in the top-right corner of the page.
* Choose your preferred alert method: **Email**, **SMS**, **Slack**, or **Webhook**.
* You’ll be notified whenever there’s a new issue, ongoing incident, or post-resolution update.

{% hint style="info" %}
**Note:** If the system status shows “All Systems Operational,” but you’re still facing issues, it’s recommended to raise a ticket via **Help & Support**.
{% endhint %}


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