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Service Status

The Service Status page is a live, public-facing status dashboard hosted on Freshstatus that provides real-time visibility into the operational health of all major QuickReply systems—such as WhatsApp messaging, dashboard access, template sync, broadcasts, and integrations.

This page acts as the official source of truth for checking whether any service disruptions or outages are in effect.

Why it matters

  • Real-time transparency: Know instantly if a feature is impacted before raising a support ticket.

  • Proactive communication: Stay informed on incident progress, resolution timelines, and past issues.

  • Improved planning: Delay critical campaigns or notify your internal teams during known disruptions.

  • Status at a glance: See what’s operational, degraded, or under maintenance.

What can you find on the service status page

Current System Status

At the top, you’ll see a summary banner showing whether all systems are operational or if there are any ongoing issues.

Component-wise Status

Individual system modules like:

  • WhatsApp Message Delivery

  • Broadcast Scheduling

  • Dashboard Access

  • Analytics Reports

  • API & Integrations …are listed with their current status (Operational, Degraded, Partial Outage, or Major Outage).

Incident History

Scroll down to view detailed logs of past incidents, with:

  • Time of issue

  • Affected services

  • Root cause (if available)

  • Resolution status and timestamps

Maintenance Announcements

Planned maintenance windows are shown ahead of time so you can plan around temporary downtimes.

How to access and use it

Navigate to the Status Page

Check Real-Time System Health

  • Look at the main banner and the list of individual components to see if everything is functioning normally.

Subscribe for Alerts (Recommended)

  • Click the “Subscribe to Updates” button in the top-right corner of the page.

  • Choose your preferred alert method: Email, SMS, Slack, or Webhook.

  • You’ll be notified whenever there’s a new issue, ongoing incident, or post-resolution update.

Note: If the system status shows “All Systems Operational,” but you’re still facing issues, it’s recommended to raise a ticket via Help & Support.

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