# Implementations SLA

<figure><img src="/files/zy903mJC4txbOg6M93OD" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:orange;">**All the SLAs will apply**</mark> and be <mark style="color:orange;">**Dependent on the Client**</mark> for any Data/ Information/ Clarity/ Confirmations needed from the Client's end.
{% endhint %}

***

<table data-full-width="false"><thead><tr><th>Level 1</th><th>Level 2</th><th>Level 3</th><th>Level 4</th></tr></thead><tbody><tr><td>Basic Abandoned Checkout Recovery</td><td>Quick Checkouts Integration</td><td>COD to Prepaid</td><td>Product Browse Abandonment Recovery</td></tr><tr><td>Basic COD Confirmation - Single Reminder</td><td>Upsell/ Cross-Sell Campaigns</td><td>QR Code Based Flows</td><td>Collection Browse Abandonment Recovery</td></tr><tr><td>Shipment Alerts - via Shopify</td><td>Pre-trained Chatbots (Welcome/ Track Order/ Cancel Order/ Chat with Human)</td><td><em>Profile Catalog</em></td><td>Add to Cart Abandonment Recovery</td></tr><tr><td>WhatsApp Widget</td><td>Post Delivery Campaigns</td><td>Custom Chatbots</td><td>Shopping Journey with Catalog + Payment Collection</td></tr><tr><td>Order Alerts - via Shopify</td><td>Feedback Collection - (JudgeMe/ Loox/ Nector)</td><td>Click to WhatsApp Ads (CTWA) Integration</td><td><em>Third-party/ API Integrations</em></td></tr><tr><td></td><td></td><td>Website Popup</td><td>Complex Chatbot Flow</td></tr><tr><td></td><td></td><td>Feedback / Review Collection - Others</td><td>C<em>RM Integrations</em></td></tr><tr><td></td><td></td><td>Repeat Purchase Reminders</td><td><em>Custom API Campaigns</em></td></tr><tr><td></td><td></td><td></td><td><em>Custom Reports</em></td></tr><tr><td></td><td></td><td></td><td>P<em>latform Customization</em></td></tr><tr><td></td><td></td><td></td><td>Shipment Alerts - via Courier Partners</td></tr></tbody></table>

{% hint style="info" %}
Anything that is not mentioned above will fall under the Level 4 category and the timelines will be defined by the Implementations Team!
{% endhint %}

## Facing issues?

Please reach out to us at <mark style="color:orange;">**<help@quickreply.ai>**</mark>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.quickreply.ai/sla/implementations-sla.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.