> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/sla/implementations-sla.md).

# Implementations SLA

<figure><img src="/files/zy903mJC4txbOg6M93OD" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:orange;">**All the SLAs will apply**</mark> and be <mark style="color:orange;">**Dependent on the Client**</mark> for any Data/ Information/ Clarity/ Confirmations needed from the Client's end.
{% endhint %}

***

<table data-full-width="false"><thead><tr><th>Level 1</th><th>Level 2</th><th>Level 3</th><th>Level 4</th></tr></thead><tbody><tr><td>Basic Abandoned Checkout Recovery</td><td>Quick Checkouts Integration</td><td>COD to Prepaid</td><td>Product Browse Abandonment Recovery</td></tr><tr><td>Basic COD Confirmation - Single Reminder</td><td>Upsell/ Cross-Sell Campaigns</td><td>QR Code Based Flows</td><td>Collection Browse Abandonment Recovery</td></tr><tr><td>Shipment Alerts - via Shopify</td><td>Pre-trained Chatbots (Welcome/ Track Order/ Cancel Order/ Chat with Human)</td><td><em>Profile Catalog</em></td><td>Add to Cart Abandonment Recovery</td></tr><tr><td>WhatsApp Widget</td><td>Post Delivery Campaigns</td><td>Custom Chatbots</td><td>Shopping Journey with Catalog + Payment Collection</td></tr><tr><td>Order Alerts - via Shopify</td><td>Feedback Collection - (JudgeMe/ Loox/ Nector)</td><td>Click to WhatsApp Ads (CTWA) Integration</td><td><em>Third-party/ API Integrations</em></td></tr><tr><td></td><td></td><td>Website Popup</td><td>Complex Chatbot Flow</td></tr><tr><td></td><td></td><td>Feedback / Review Collection - Others</td><td>C<em>RM Integrations</em></td></tr><tr><td></td><td></td><td>Repeat Purchase Reminders</td><td><em>Custom API Campaigns</em></td></tr><tr><td></td><td></td><td></td><td><em>Custom Reports</em></td></tr><tr><td></td><td></td><td></td><td>P<em>latform Customization</em></td></tr><tr><td></td><td></td><td></td><td>Shipment Alerts - via Courier Partners</td></tr></tbody></table>

{% hint style="info" %}
Anything that is not mentioned above will fall under the Level 4 category and the timelines will be defined by the Implementations Team!
{% endhint %}

## Facing issues?

Please reach out to us at <mark style="color:orange;">**<help@quickreply.ai>**</mark>