Zoho Desk

Offer instant support and ticket resolution via WhatsApp

Zoho Desk is a helpdesk and customer support platform that helps businesses manage, assign, and resolve customer tickets across multiple channels. It provides tools for SLA tracking, agent productivity, and AI-powered ticket suggestions.

When you connect Zoho Desk with QuickReply you can:

Convert WhatsApp Messages to Support Tickets Automatically create support tickets when a customer raises an issue on WhatsApp.

Send Updates & Resolutions via WhatsApp Notify users of ticket status, resolution notes, or feedback requests through WhatsApp messages.

Centralize Conversations for Your Support Team Log WhatsApp interactions directly within Zoho Desk tickets for complete visibility and faster resolution.

To integrate Zoho Desk with QuickReply:

• Go to Integrations in your QuickReply dashboard

• Choose the software

• Click ‘Request Connection’

• Our team will take care of the rest