# Freshdesk

Freshdesk is a popular omnichannel support platform that enables businesses to manage queries across email, chat, phone, and social channels. With robust automation and SLA tracking, it helps improve customer satisfaction and support efficiency.

<figure><img src="/files/lae2Jn1taBnKHRf4sXKT" alt=""><figcaption></figcaption></figure>

**When you connect Freshdesk with QuickReply you can:**

**Create Tickets from WhatsApp Conversations**\
Automatically raise a Freshdesk ticket when a customer sends a WhatsApp message with an issue or query.

**Keep Customers Updated via WhatsApp**\
Trigger WhatsApp notifications for ticket creation, agent replies, resolution, and feedback collection.

**Maintain Unified Communication Logs**\
Ensure that WhatsApp conversations are linked to the corresponding Freshdesk tickets—so agents always have the full context.

To integrate Freshdesk with QuickReply:

* Go to Integrations in your QuickReply dashboard
* Choose the software
* Click ‘Request Connection’
* Our team will take care of the rest


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.quickreply.ai/product-modules/integrations/available-integrations/customer-support/freshdesk.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.