> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/integrations/available-integrations/customer-support/freshdesk.md).

# Freshdesk

Freshdesk is a popular omnichannel support platform that enables businesses to manage queries across email, chat, phone, and social channels. With robust automation and SLA tracking, it helps improve customer satisfaction and support efficiency.

<figure><img src="/files/lae2Jn1taBnKHRf4sXKT" alt=""><figcaption></figcaption></figure>

**When you connect Freshdesk with QuickReply you can:**

**Create Tickets from WhatsApp Conversations**\
Automatically raise a Freshdesk ticket when a customer sends a WhatsApp message with an issue or query.

**Keep Customers Updated via WhatsApp**\
Trigger WhatsApp notifications for ticket creation, agent replies, resolution, and feedback collection.

**Maintain Unified Communication Logs**\
Ensure that WhatsApp conversations are linked to the corresponding Freshdesk tickets—so agents always have the full context.

To integrate Freshdesk with QuickReply:

* Go to Integrations in your QuickReply dashboard
* Choose the software
* Click ‘Request Connection’
* Our team will take care of the rest


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