# Zoho Desk

Zoho Desk is a helpdesk and customer support platform that helps businesses manage, assign, and resolve customer tickets across multiple channels. It provides tools for SLA tracking, agent productivity, and AI-powered ticket suggestions.

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**When you connect Zoho Desk with QuickReply you can:**

**Convert WhatsApp Messages to Support Tickets**\
Automatically create support tickets when a customer raises an issue on WhatsApp.

**Send Updates & Resolutions via WhatsApp**\
Notify users of ticket status, resolution notes, or feedback requests through WhatsApp messages.

**Centralize Conversations for Your Support Team**\
Log WhatsApp interactions directly within Zoho Desk tickets for complete visibility and faster resolution.

To integrate Zoho Desk with QuickReply:

* Go to Integrations in your QuickReply dashboard
* Choose the software
* Click ‘Request Connection’
* Our team will take care of the rest