Setting up Live Chat

Prerequisites

Before setting up Live Chat, ensure you have:

• An active QuickReply account

• A website for your business

• Admin permissions to modify website settings (for non-shopify users)

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Setup Process

Shopify Websites

For Shopify users, the Live Chat widget is automatically installed when you install the QuickReply app for your Shopify store. To enable or disable the widget:

1. Open the QuickReply app from your Shopify admin.

2. Navigate to Website Options under Channels.

3. Use the toggle switch to enable or disable the chat widget.

Non-Shopify Websites

For businesses not using Shopify, the Live Chat widget must be manually embedded.

Generate Live Chat Code

• Log in to QuickReply and navigate to the profile options at the the bottom of the main mavigation panel and choose Settings.

• Go to Website under Channels and copy the JavaScript snippet provided.

• Configure chat appearance, automated messages, and URL rules from the Chat Widget option under Settings.

Embed the Code on Your Website

• Paste the code snippet before the closing </body> tag on your website.

Configure Chat Visibility

• Set display conditions (e.g., show chat only on specific URLs).

• Define auto-response triggers based on page behavior.

Test Live Chat Functionality

• Open your website in an incognito window and verify chat behavior.

• Send test messages to ensure conversations are getting created in QuickReply>Conversations panel and bot automation (if any) are working fine.

Activate & Monitor

• Enable chat on your website and start monitoring visitor interactions.

• Refine chat flows based on real-time analytics and feedback.

Chat Configuration

Regardless of the platform, you can further customize Live Chat settings:

• Welcome Messages – Set automated greetings for first-time visitors.

• Business Hours Responses – Configure different responses for working vs. non-working hours.

• Agent Assignment Rules – Define routing based on visitor type (e.g., sales vs. support inquiries).

• Design Customization – Modify the widget’s theme, color, and position to match branding.