Live Chat (Chat Widget)

What is Live Chat?

Live Chat (chat widget/ website chat/ web chat) is a web-based messaging tool that enables businesses to engage with website visitors in real-time. While the WhatsApp chat widgets interact via an external messaging platform, Live Chat is directly embedded on a website, allowing visitors to seek support, ask questions, and receive instant assistance without leaving the webpage.

Why Use Live Chat for Business?

• Instant Customer Support – Provide real-time responses to inquiries and resolve issues quickly.

• Lead Capture & Sales Assistance – Assist potential customers while they browse, guiding them toward conversions.

• Personalized Engagement – Offer proactive messaging based on user behavior and pages visited.

• Automated & Human Interaction – Deploy chatbots for common queries while enabling handover to live agents for complex issues.

• Data & Insights – Track visitor activity, chat history, and user behavior to refine customer engagement strategies.

• Seamless Website Integration – Embed directly onto a website with minimal coding, allowing businesses to activate chat effortlessly.

Key Benefits

• 24/7 Support with Chatbots – Automate FAQs and common inquiries to provide round-the-clock assistance.

• Omnichannel Experience – Ensure website visitors can reach customer support without switching apps.

• Customizable Chat Interface – Modify chat appearance, position, and branding to align with business aesthetics.

• Context-Aware Messaging – Enable smart triggers based on visitor actions (e.g., show chat when a user lingers on a pricing page).