# Two Factor Authentication

Add an extra layer of security to your account with Two-Factor Authentication (2FA).

When 2FA is enabled, you will need both your password and a verification code to log in. This helps protect your account even if your password is exposed.

### What is Two-Factor Authentication?

Two-Factor Authentication adds a second verification step during login.

After you enter your password, a verification code is sent to your email address. You must enter this code to complete login.

### Why use 2FA?

2FA helps improve account security by:

* Reducing the risk of unauthorized access
* Protecting your account if your password is compromised
* Adding a simple extra verification step during login

### Before you begin

Make sure of the following before enabling 2FA:

* You have access to the email address linked to your account
* Your email address is up to date
* You understand that login may take slightly longer because of the verification step

### Enable Two-Factor Authentication

{% tabs %}
{% tab title="Video Tutorial" %}
{% embed url="<https://youtu.be/ponk88Jq-2E>" %}
{% endtab %}

{% tab title="Step by step instruction" %}
This document explains how to enable 2FA in QuickReply.&#x20;

{% stepper %}
{% step %}

### Navigate to the Settings

From the left-hand side menu, under the profile section open the **Settings** option to go to the settings screen.

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FOPLt1CFHlOq607rFLSR3%2FFrame%202147224119.png?alt=media&#x26;token=3923bb4e-9ca4-4488-a4c8-95bef6f1e891" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Switch to New settings

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FW8i6Ttp2TSSIs2CyuA2Y%2FFrame%202147224120.png?alt=media&#x26;token=54c503b0-8528-4ccd-9569-5061041afe63" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Navigate to Two Factor Authentication

In the new settings, click on Two Factor Authentication

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F3RnIOaz2LcUwysXR8iNi%2FFrame%202147224121.png?alt=media&#x26;token=ea565c15-5840-4ad2-a947-645d450e622d" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Toggle On

2FA is disabled by default, to enable turn the "Two Factor Authentication" toggle to on

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FbHrvoTSt1661ZxPpmdFp%2FFrame%202147224122.png?alt=media&#x26;token=386c513b-0fef-40a0-b2e2-d31f42b013d2" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

### How login works with 2FA enabled

After 2FA is enabled, your login flow will look like this:

1. Enter your account password.
2. Receive a verification code by email.
3. Enter the verification code to complete login.

### Important notes

* You will need email access every time you log in
* Login may take a few extra seconds
* An outdated email address may prevent you from completing login

### FAQ

#### What happens if I do not have access to my email?

You will not be able to complete login with 2FA enabled unless you can access the email address linked to your account.

#### Does 2FA replace my password?

No. You still need to enter your password first. The verification code is an additional security step.

#### Do I need to enter a verification code every time I log in?

Yes. When 2FA is enabled, a verification code is required each time you log in.