> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/settings/security/two-factor-authentication.md).

# Two Factor Authentication

Add an extra layer of security to your account with Two-Factor Authentication (2FA).

When 2FA is enabled, you will need both your password and a verification code to log in. This helps protect your account even if your password is exposed.

### What is Two-Factor Authentication?

Two-Factor Authentication adds a second verification step during login.

After you enter your password, a verification code is sent to your email address. You must enter this code to complete login.

### Why use 2FA?

2FA helps improve account security by:

* Reducing the risk of unauthorized access
* Protecting your account if your password is compromised
* Adding a simple extra verification step during login

### Before you begin

Make sure of the following before enabling 2FA:

* You have access to the email address linked to your account
* Your email address is up to date
* You understand that login may take slightly longer because of the verification step

### Enable Two-Factor Authentication

{% tabs %}
{% tab title="Video Tutorial" %}
{% embed url="<https://youtu.be/ponk88Jq-2E>" %}
{% endtab %}

{% tab title="Step by step instruction" %}

{% stepper %}
{% step %}
**To enable 2FA:**

**Step 1:** Go to Settings.

![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FWRWLBZ3XgDl9CVcl9HnM%2Funknown.png?alt=media\&token=e1181cef-9e68-47b9-8121-6e3b2733bdf4)

**Step 2**: Click on Two-Factor Authentication under Security.

![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F25XWQ0KjeCltHQvbr6pp%2Funknown.png?alt=media\&token=ab343a89-6b08-49e6-8767-cd7ab69405ce)

**Step 3**: Turn on the Enable 2FA toggle.<br>

![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FzYbkOGdbXeoRlWhvjBlz%2Funknown.png?alt=media\&token=63f2002c-e1e6-4130-aeb5-40765e455859)

When 2FA is enabled, all users must enter a verification code sent to their email each time they log in.

### How login works with 2FA enabled

After 2FA is enabled, your login flow will look like this:<br>

1. Enter your account password.<br>

   ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FZL1lfAbmOWCyQ0yF0S5b%2Funknown.png?alt=media\&token=65efe61a-afcf-457f-a882-765051a3d459)

2. Receive a verification code by email.

3. Enter the verification code to complete login.<br>

   ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F0mNrWJ2WqPT0o2lx3lMR%2Funknown.png?alt=media\&token=626c10db-7752-45c0-8df0-dc51c9b19ca4)

   <br>

### Disable Two-Factor Authentication

Disabling 2FA removes the additional verification step for all users.

To disable 2FA:<br>

**Step 1**: Go to Settings → Security → Two-Factor Authentication.

**Step 2**: Turn off the Enable 2FA toggle.

1. Click Disable 2FA.<br>

   ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FpAhfd0fD6uHYifz56uKT%2Funknown.png?alt=media\&token=82598485-98ed-4445-ab5d-af8b5a1c7705)

   <br>

**Step 3**: Enter the OTP sent to the email address associated with your account.

![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FAh6eM7aCGNJmP07u5wuk%2Funknown.png?alt=media\&token=25a4b1bc-0118-406d-b10b-b4887825ef79)

**Step 4:** Click Verify to disable 2FA.

If you do not receive the OTP, use Resend to request a new code.

### Important notes

* When 2FA is enabled, users need access to their email to complete login.
* A verification code is required each time a user logs in.
* Disabling 2FA allows all users to log in without two-factor verification.
  {% endstep %}
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  {% endtabs %}

### Important notes

* You will need email access every time you log in
* Login may take a few extra seconds
* An outdated email address may prevent you from completing login

### FAQs

<details>

<summary>Ques: What happens if I do not have access to my email?</summary>

Ans: You will not be able to complete login with 2FA enabled unless you can access the email address linked to your account.

</details>

<details>

<summary>Ques: Does 2FA replace my password?</summary>

Ans: No. You still need to enter your password first. The verification code is an additional security step.

</details>

<details>

<summary>Ques: Do I need to enter a verification code every time I log in?</summary>

Ans: Yes. When 2FA is enabled, a verification code is required each time you log in.

</details>