For the complete documentation index, see llms.txt. This page is also available as Markdown.
Two Factor Authentication
Add an extra layer of security to your account with Two-Factor Authentication (2FA).
When 2FA is enabled, you will need both your password and a verification code to log in. This helps protect your account even if your password is exposed.
What is Two-Factor Authentication?
Two-Factor Authentication adds a second verification step during login.
After you enter your password, a verification code is sent to your email address. You must enter this code to complete login.
Why use 2FA?
2FA helps improve account security by:
Reducing the risk of unauthorized access
Protecting your account if your password is compromised
Adding a simple extra verification step during login
Before you begin
Make sure of the following before enabling 2FA:
You have access to the email address linked to your account
Your email address is up to date
You understand that login may take slightly longer because of the verification step
Enable Two-Factor Authentication
This document explains how to enable 2FA in QuickReply.
1
Navigate to the Settings
From the left-hand side menu, under the profile section open the Settings optionto go to the settings screen.
2
Switch to New settings
3
Navigate to Two Factor Authentication
In the new settings, click on Two Factor Authentication
4
Toggle On
2FA is disabled by default, to enable turn the "Two Factor Authentication" toggle to on
How login works with 2FA enabled
After 2FA is enabled, your login flow will look like this:
Enter your account password.
Receive a verification code by email.
Enter the verification code to complete login.
Important notes
You will need email access every time you log in
Login may take a few extra seconds
An outdated email address may prevent you from completing login
FAQ
What happens if I do not have access to my email?
You will not be able to complete login with 2FA enabled unless you can access the email address linked to your account.
Does 2FA replace my password?
No. You still need to enter your password first. The verification code is an additional security step.
Do I need to enter a verification code every time I log in?
Yes. When 2FA is enabled, a verification code is required each time you log in.
