> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/settings/page-5/dnd-hours.md).

# DND hours

The Do Not Disturb (DND) Hours feature allows you to control when WhatsApp messages from your automated journeys are delivered. By setting DND windows, you can ensure that customers do not receive messages late at night or during sensitive hours- improving customer experience, maintaining compliance, and safeguarding your brand reputation.

#### Why Use DND?

* Respect customer time: Prevents sending messages at odd hours (e.g., midnight reminders).
* Boost engagement: Messages sent during active hours are more likely to be opened.
* Stay compliant: Meets regional messaging regulations.
* Improve brand perception: Reduces annoyance and opt-outs.

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#### How DND Works

1. Configuration in Settings

* &#x20;   Go to Settings → Sending Preferences → DND Hours.

![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F5iTwmjY1wdtwKtpEANHU%2Funknown.png?alt=media\&token=a912ca60-f83e-4504-a2e1-b79817e41c82)

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* Click Add DND Hours Slot.
* Enter a name for the DND slot (optional).
* Select the days when DND should apply.
* Define the From and To times.
* If your DND window crosses midnight, the end time will apply to the next day.
* Enable the DND slot using its toggle switch.\ <br>

  ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F3GDhEowuulbCFi8w7xju%2Funknown.png?alt=media\&token=cf31d1e8-de03-4487-b62e-66e69dd145c5)

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2. **Journey-level Control**

* Open Journeys → Select Journey → Workflow.\
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  ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FvcIApu555kY0JP9M7s88%2Funknown.png?alt=media\&token=084a0002-2039-452d-b009-29bdf3213cdf)

* <sub>Toggle Follow DND? ON or OFF for that Journey.</sub>

* <sub>When enabling or disabling DND for a Journey, confirm the action in the confirmation dialog.</sub>

* <sub>By default, DND is OFF until you configure slots. If no slots are active, the toggle will be greyed out.</sub><br>

  ![](https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FLk14QJAzjeSrHzOobsaR%2Funknown.png?alt=media\&token=8df13117-840b-4dcc-8bd9-d7e2272ee5cd)

  \
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**3   Message Handling**

* If a message is triggered during DND hours, it will be delayed until the DND window ends.
* DND is checked at both the trigger and wait node levels.
* Authentication/time-sensitive messages (e.g., OTPs) are not affected.
* DND does not apply to broadcasts or 1-on-1 live chats.

#### How to Disable Two-Factor Authentication?

Disabling 2FA removes the additional verification step for all users.

To disable 2FA:

1. Go to Settings → Security → Two-Factor Authentication.
2. Turn off the Enable 2FA toggle.
3. Review the warning in the confirmation dialog.
4. Click Disable 2FA.
5. Enter the OTP sent to the email address associated with your account.
6. Click Verify to disable 2FA.

<img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2FsLKs8RdksLAGdaFxK1Xt%2Funknown.png?alt=media&amp;token=f0d1b468-67c5-4847-a704-56fa8eab6f26" alt="" height="263" width="487">

If you do not receive the OTP, use Resend to request a new code.

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#### Things to Know Before Using DND

* DND works based on the recipient’s local time zone (calculated from country code).
* If you delete all DND slots, previously saved ON/OFF states in journeys are preserved.
* You can configure multiple DND slots (e.g., weekday vs. weekend).

#### Troubleshooting & FAQs

Q. My DND toggle is greyed out in a journey.\
A. Configure at least one DND slot in Settings first.

Q. What happens if a trigger occurs at 10 PM (during DND)?\
A. The journey pauses and resumes after DND ends, continuing from the next wait node.

Q. Do broadcasts or live chat messages respect DND?\
A. No, DND applies only to automated journeys.