> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/integrations/available-integrations/crm/zoho-crm.md).

# Zoho CRM

Zoho CRM is a widely-used CRM platform offering contact management, deal tracking, workflow automation, and omnichannel engagement tools for small to medium businesses.

<figure><img src="/files/nyq3GIxlhCDJ9QwiBITp" alt=""><figcaption></figcaption></figure>

**When you connect Zoho CRM with QuickReply you can:**

**Send WhatsApp Messages from CRM Workflows**\
Trigger personalized WhatsApp messages based on workflow rules, tags, or lead status.

**Use CRM Data in Message Personalization**\
Leverage Zoho fields (like name, lead owner, product interest) in your WhatsApp templates.

**Track Conversations Inside CRM**\
Sync chat history and message delivery status within the Zoho contact or deal timeline.

To integrate Zoho CRM with QuickReply:

* Go to Integrations in your QuickReply dashboard
* Choose the software
* Click ‘Request Connection’
* Our team will take care of the rest