> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/integrations/available-integrations/checkout-recovery/ecom-360.md).

# Ecom 360

Ecom 360 gives D2C businesses data-driven insights into why users abandon carts or drop off during checkout. It enables personalized checkout experiences using AI and segmentation.

<figure><img src="/files/j81aZ1SYVBt5YqkD0YeV" alt=""><figcaption></figcaption></figure>

**When you connect Ecom 360 with QuickReply you can:**

**Enable Smart Cart Recovery Flows**\
Send different WhatsApp messages depending on user segment, product category, or cart size.

**Leverage AI-Driven Drop-Off Detection**\
Trigger recovery messages based on intent score or product affinity.

**Optimize Time & Format of Follow-Ups**\
Use Ecom 360’s checkout insights to decide when and how to send WhatsApp nudges.

To integrate Ecom 360 with QuickReply:

* Go to Integrations in your QuickReply dashboard
* Choose the software
* Click ‘Request Connection’
* Our team will take care of the rest