# Start a new chat

## How to Start a New Chat on QuickReply

Agents can initiate conversations with customers across WhatsApp, Instagram, Facebook Messenger, and Live Chat.

### Go to the **Conversations** tab in QuickReply

Click on the **\[+]** icon (known as the Compose WhatsApp Message Button) next to the module heading.

<figure><img src="/files/ZmdcmnyQ4z8tnlhLZHtV" alt=""><figcaption></figcaption></figure>

### Enter the **customer's phone number** and continue.

<figure><img src="/files/FpUVf70ONt1OJwf6u4D2" alt=""><figcaption></figcaption></figure>

### Select a template

Click on "Send a Template" and choose from the pre-approved [message templates](/product-modules/templates/whatsapp-templates.md) to send the first message to the customer.

<figure><img src="/files/pn61achtS0bD3SWfDJag" alt=""><figcaption></figcaption></figure>

### Engage with the customer

After the customer responds, agents can:

* Send text messages, images, documents, and other media files
* Use [quick replies and saved responses](/product-modules/conversations/miscellaneous.md#canned-responses)

<figure><img src="/files/KayFHHP2OkiO13ORqO8r" alt=""><figcaption></figcaption></figure>

* Access customer conversation history

{% hint style="info" %}
The 24-hour window automatically resets when the customer sends a new message.
{% endhint %}


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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.