# Start a new chat

## How to Start a New Chat on QuickReply

Agents can initiate conversations with customers across WhatsApp, Instagram, Facebook Messenger, and Live Chat.

### Go to the **Conversations** tab in QuickReply

Click on the **\[+]** icon (known as the Compose WhatsApp Message Button) next to the module heading.

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2Fgit-blob-7737b0ea6959745375da0a25fbccfe8a4e31e072%2FScreenshot%202025-03-25%20at%2012.32.31%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure>

### Enter the **customer's phone number** and continue.

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2Fgit-blob-992dc87564830690e5a336ad771216a954aab8c8%2Fdhundla.png?alt=media" alt=""><figcaption></figcaption></figure>

### Select a template

Click on "Send a Template" and choose from the pre-approved [message templates](https://docs.quickreply.ai/product-modules/templates/whatsapp-templates) to send the first message to the customer.

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2Fgit-blob-01f6a40e6371a302526160abc661ea026830e208%2FScreenshot%202025-03-25%20at%201.05.49%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure>

### Engage with the customer

After the customer responds, agents can:

* Send text messages, images, documents, and other media files
* Use [quick replies and saved responses](https://docs.quickreply.ai/product-modules/miscellaneous#canned-responses)

<figure><img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2Fgit-blob-63461be3a8f66f6c44ade568ee3511bd535118ff%2FFrame%203.png?alt=media" alt=""><figcaption></figcaption></figure>

* Access customer conversation history

{% hint style="info" %}
The 24-hour window automatically resets when the customer sends a new message.
{% endhint %}