# Filtering chats Filtering chats allows agents to efficiently find and organize conversations based on different parameters. QuickReply provides multiple filtering options, such as **searching**, **quick filtering**, and **advanced filtering**. ## **Search by Phone Number, Email, or Name** This feature helps agents locate specific customer conversations quickly by searching using their contact details. ### **How to search for a chat:** 1. Navigate to the **Conversations Module**.
2. Click on the **Search Bar** at the top.
3. Enter the **customer's phone number, email, or name**. * If searching by phone, enter the full number with the country code (e.g., `9180xxxxxxx3`). * Partial matches may not return results.
4. Press **Enter**, and relevant chats will appear instantly.
*** ## **Quick Filtering** Quick filters allow agents to sort conversations using predefined categories, improving efficiency in managing chats. ### **How to apply quick filters:** 1. In the **Conversations Module**, locate the **Quick Filter** options above the chat list.
2. Click on a **predefined filter** of Status and Time. (e.g., Unread Chats, Assigned Chats, Last 30 days, Last 12 Months).
3. The chat list updates instantly, displaying only the selected category.
*** ## **Advanced Filtering** Advanced filters enable agents to refine chat searches using multiple conditions, including channel, tag, lead stage, agent, and chat status. ### **How to use advanced filters:** 1. Click on the **Filter Icon** in the Conversations Module.
2. Choose desired filtering conditions from: * **Conversations Status** * Opened or Closed * **Read Status** * Read or Unread * **Assignment Status** * Assigned or Unassigned * **Channel** * WhatsApp, Instagram, Messenger, Live Chat * **Broadcast** * **Campaigns** * **Journeys** * **Agent** * Assigned to a specific agent * **Tag** * Chats labeled with a certain tag * **Lead Stage** * Chats with a particular lead stage (New, Interested, Converted)
3. Click **Apply**, and the chat list will update accordingly.