# Filtering chats
Filtering chats allows agents to efficiently find and organize conversations based on different parameters. QuickReply provides multiple filtering options, such as **searching**, **quick filtering**, and **advanced filtering**.
## **Search by Phone Number, Email, or Name**
This feature helps agents locate specific customer conversations quickly by searching using their contact details.
### **How to search for a chat:**
1. Navigate to the **Conversations Module**.
2. Click on the **Search Bar** at the top.
3. Enter the **customer's phone number, email, or name**.
* If searching by phone, enter the full number with the country code (e.g., `9180xxxxxxx3`).
* Partial matches may not return results.
4. Press **Enter**, and relevant chats will appear instantly.
***
## **Quick Filtering**
Quick filters allow agents to sort conversations using predefined categories, improving efficiency in managing chats.
### **How to apply quick filters:**
1. In the **Conversations Module**, locate the **Quick Filter** options above the chat list.
2. Click on a **predefined filter** of Status and Time. (e.g., Unread Chats, Assigned Chats, Last 30 days, Last 12 Months).
3. The chat list updates instantly, displaying only the selected category.
***
## **Advanced Filtering**
Advanced filters enable agents to refine chat searches using multiple conditions, including channel, tag, lead stage, agent, and chat status.
### **How to use advanced filters:**
1. Click on the **Filter Icon** in the Conversations Module.
2. Choose desired filtering conditions from:
* **Conversations Status**
* Opened or Closed
* **Read Status**
* Read or Unread
* **Assignment Status**
* Assigned or Unassigned
* **Channel**
* WhatsApp, Instagram, Messenger, Live Chat
* **Broadcast**
* **Campaigns**
* **Journeys**
* **Agent**
* Assigned to a specific agent
* **Tag**
* Chats labeled with a certain tag
* **Lead Stage**
* Chats with a particular lead stage (New, Interested, Converted)
3. Click **Apply**, and the chat list will update accordingly.
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