# Chat views

Chat views provide structured ways to manage conversations, including **pre-built views** and **custom views**.

## **Pre-built Views**

QuickReply includes **pre-built chat views** that categorize conversations automatically for streamlined navigation.

### **Chat Views**

* **All Chats** – Displays every chat, including active and closed conversations.
* **Unassigned Chats** – Unread Chats that have not yet been assigned to any agent.
* **My Chats** – Chats assigned to the logged-in agent.
* **Channels** – Chats segmented based on the messaging platform (WhatsApp, Instagram, Messenger, Live Chat).
* **Agent** – Chats assigned to specific agents.
* **Broadcast** – Chats linked to messages sent from different broadcasts.
* **Drip Campaigns** – Chats linked to messages sent from different campaigns.
* **Journeys** – Chats linked to messages sent from different journeys.
* [**Tags**](/product-modules/conversations/concepts.md#tags) – Chats categorized by custom labels.
* **Lead Stage** – Chats categorized by the customer's lead stage.

### **Unread & Read Chats**

* **Unread Chats** – Displays conversations that the agent has not viewed.
* **Read Chats** – Lists conversations that an agent has viewed.

## **Chat Count**

* **Unread Chat Count** – Shows the number of unread chats. (in the form of a red pill)
* **Total Chat Count** – Displays the overall number of active conversations. (displayed at the bottom of the chatlist)

<div><figure><img src="/files/HCrtW7aPhIWA7kTXr3yP" alt="" width="375"><figcaption></figcaption></figure> <figure><img src="/files/kPVs6xMQePuUeQbVR1QD" alt="" width="375"><figcaption></figcaption></figure></div>

## **Message Status**

* **Sent** – Message has been sent but not yet delivered.
* **Delivered** – Message has been successfully delivered to the recipient.
* Read - Message has been successfully read by the recipient.
* [**Failed**](/product-modules/conversations/miscellaneous.md#what-are-skipped-failed-messages) – Message was not delivered due to an error.
* [**Skipped**](/product-modules/conversations/miscellaneous.md#what-are-skipped-messages) - Message was not delivered due to a configured rule.

<div align="left"><figure><img src="/files/HgYeXnVOqhmRc9XZgX5j" alt="" width="375"><figcaption></figcaption></figure></div>

* **System Messages** – Automated messages generated by QuickReply for chat actions or status updates.

<div align="left"><figure><img src="/files/UqVR6QgxES9iv0SuJaEY" alt="" width="375"><figcaption></figcaption></figure></div>

## **Custom Views**

### **What is a Custom View?**

* A **custom view** allows agents to save frequently used filtering conditions as a preset, making chat management more efficient.

### **How to Create a Custom View:**

1. Apply desired **Advanced Filters** (e.g., "Unassigned WhatsApp Chats with High Priority Tags").

<figure><img src="/files/hDtAgswxo5xpMEMDD5hC" alt=""><figcaption></figcaption></figure>

2. Click the **Save View** button.

<figure><img src="/files/zoHX0FbfFb9DtP1HjGdM" alt=""><figcaption></figcaption></figure>

3. Name the view (e.g., "High-Priority WhatsApp Chats").

<figure><img src="/files/S94D8CvCwoh3qx8YAi99" alt=""><figcaption></figcaption></figure>

4. The custom view is now accessible under **Saved Views**.

<figure><img src="/files/K7hAqLjVelJcJ3LBuiLN" alt=""><figcaption></figcaption></figure>

### **How to Bookmark a View:**

1. Open a **Pre-Built or Custom View**.

<figure><img src="/files/f8la4wvJ24YNjPQbVfFt" alt=""><figcaption></figcaption></figure>

2. Click on the **Star Icon** to pin it to the quick navigation panel.

<figure><img src="/files/MOtJ8PJXwynoIMlYOMf0" alt=""><figcaption></figcaption></figure>

3. The bookmarked view will now be easily accessible for faster filtering.

<figure><img src="/files/y26hXxKNLAX1MlRQPWyi" alt=""><figcaption></figcaption></figure>

By leveraging these filtering and chat view capabilities, agents can efficiently navigate and manage customer conversations with greater accuracy.

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