> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/campaigns/sample-drip-campaigns-for-shopify-users/product-browsing-recovery.md).

# Product Browsing Recovery

## Best Practices for running a product browse recovery campaign

**What to do:**

* Use **multi-step nudges** instead of one-off reminders.
* **Personalize** based on user type (new vs returning).
* Include **social proof**, product quality assurance, and **feedback capture**.

**How to do:**

1. **15 mins later**: Reminder about the browsed product with **testimonials** or user reviews.
2. **4 hours later**: Highlight **product quality, hygiene**, or brand trust—especially for new users.
3. **24 hours later**: Send a **limited-time discount offer**.
4. **48–72 hours later**: Request **feedback** on why they didn’t purchase.

**Why this works:**

* Keeps the product top-of-mind.
* Supports high AOV users who need more time.
* Helps low AOV products stay competitive.
* Feedback aids in better segmentation and future targeting.

## Sample templates for a product browse recovery campaign

<div><figure><img src="/files/hp58zl35dRvzCVX2fY4Z" alt=""><figcaption><p><strong>15 mins later</strong></p></figcaption></figure> <figure><img src="/files/q0iJaZ5Ge4873IjJo6se" alt=""><figcaption><p><strong>4 hours later</strong></p></figcaption></figure> <figure><img src="/files/IwBioz95ngwo5NiPAP2Y" alt=""><figcaption><p><strong>24 hours later</strong></p></figcaption></figure> <figure><img src="/files/9zioLzq3J0ZER3vti7lu" alt=""><figcaption><p><strong>48–72 hours later</strong></p></figcaption></figure></div>