Cross-sell/Upsell

Best Practices for running a cross-sell/upsell campaign

What to do:

• Ask for reviews post-delivery.

• Use simple, low-friction formats.

How to do:

1. 3 days after delivery: Ask for rating (emoji or star system).

2. 5–7 days later: Nudge for a written review or photo upload.

Why this works:

• Builds social proof.

• Feeds into upsell, loyalty, and support workflows.

Best Practices for running a cross-sell/upsell campaign