# CSAT & Feedback Collection

## Best Practices for running CSAT & feedback collection campaigns

**What to do:**

* Collect right after key interactions.
* Use short formats.

**How to do:**

1. **Immediately after resolution/delivery**: Ask for CSAT via emoji or stars.
2. **If no reply in 24 hrs:** Follow-up with a reminder.

**Why this works:**

* Identifies service gaps quickly.
* Fuels support, marketing, and product loops.

## Best Practices for running CSAT & feedback collection campaigns

<div><figure><img src="/files/nbSM69mrGWzrAZ3FLUYn" alt="" width="375"><figcaption><p><strong>Immediately after resolution/delivery</strong></p></figcaption></figure> <figure><img src="/files/qzgpOYel7Fl4UId39doV" alt="" width="375"><figcaption><p><strong>If no reply in 24 hrs</strong></p></figcaption></figure></div>


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