Shopify Users

If Shopify is integrated with QuickReply, users are shown bots in AI Builder.

This page gives an overview of what Shopify users see in AI Builder and helps you understand when to use pre-trained bots and when to use custom bots.

What Shopify users see in AI Builder

In AI Builder, Shopify users can switch between bot channels from the top bar:

• Webchat bot

• WhatsApp bot

• Instagram bot

Based on the selected channel, the screen shows bot-related sections such as:

• Pre-trained bots

• Custom bots

• FAQs

Pre-trained bots vs Custom bots

AI Builder gives Shopify users two ways to get started with bots.

Pre-trained bots

Pre-trained bots are ready-made playbook templates that can be deployed with minimal customization.

Use pre-trained bots when you want to:

• get started quickly

• launch common customer journeys faster

• make only minimal changes before deployment

To learn more, see Pre-trained bots.

Custom bots

Custom bots are playbooks built from scratch using nodes.

Use custom bots when you want to:

• build your own bot flow from scratch

• create a more tailored experience

• design bot journeys using nodes

To learn more, see Custom bots.

FAQs

The FAQs section is not enabled by default.

If it is not configured on your account, Kindly contact [email protected] .