# Playbooks

{% hint style="warning" %}
Not for users with shopify integrated
{% endhint %}

If Shopify is not integrated with QuickReply, users are shown **Playbooks** in AI Builder.

This page gives an overview of what users see in AI Builder and helps you understand when to use a **Blank Playbook** and when to use **Pre-built Playbooks**.

### What users see in AI Builder

In AI Builder, Playbooks are available across these sections:

* **Web Playbooks**
* **Facebook Playbooks**
* **WhatsApp Playbooks**
* **FAQs**

When you click **Create Playbook**, QuickReply shows options to start with a blank playbook or choose from pre-built playbook templates.

Pre-built playbooks are available as cards and can be browsed by category. Depending on your account, you may see templates such as:

* Credit Card Recommendation Bot
* Hotel Booking Bot
* Travel Planner Bot for a Domestic/Abroad trip
* Health Drinks Bot
* Site Visit Scheduler Bot

You can also browse templates by category.

### Blank Playbook vs Pre-built Playbooks

AI Builder gives users two ways to create playbooks.

#### Blank Playbook

A blank playbook is a **playbook built from scratch using nodes**.

Use a blank playbook when you want to:

* create your own flow from the ground up
* design a playbook for a specific use case
* build the conversation logic yourself using nodes

#### Pre-built Playbooks

Pre-built playbooks are **ready-made playbook templates** that can be deployed with minimal customization.

Use pre-built playbooks when you want to:

* get started quickly
* use an existing template for a common use case
* make minimal changes before deployment

### FAQs

The **FAQs** section is not enabled by default.

If it is not configured on your account, **Kindly contact <info@quickreply.ai> .**


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