> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/product-modules/ai-builder/playbooks.md). # Playbooks {% hint style="warning" %} Not for users with shopify integrated {% endhint %} If Shopify is not integrated with QuickReply, users are shown **Playbooks** in AI Builder. This page gives an overview of what users see in AI Builder and helps you understand when to use a **Blank Playbook** and when to use **Pre-built Playbooks**. ### What users see in AI Builder In AI Builder, Playbooks are available across these sections: * **Web Playbooks** * **Facebook Playbooks** * **WhatsApp Playbooks** * **FAQs** When you click **Create Playbook**, QuickReply shows options to start with a blank playbook or choose from pre-built playbook templates. Pre-built playbooks are available as cards and can be browsed by category. Depending on your account, you may see templates such as: * Credit Card Recommendation Bot * Hotel Booking Bot * Travel Planner Bot for a Domestic/Abroad trip * Health Drinks Bot * Site Visit Scheduler Bot You can also browse templates by category. ### Blank Playbook vs Pre-built Playbooks AI Builder gives users two ways to create playbooks. #### Blank Playbook A blank playbook is a **playbook built from scratch using nodes**. Use a blank playbook when you want to: * create your own flow from the ground up * design a playbook for a specific use case * build the conversation logic yourself using nodes #### Pre-built Playbooks Pre-built playbooks are **ready-made playbook templates** that can be deployed with minimal customization. Use pre-built playbooks when you want to: * get started quickly * use an existing template for a common use case * make minimal changes before deployment ### FAQs The **FAQs** section is not enabled by default. If it is not configured on your account, **Kindly contact .**