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Playbooks

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Not for users with shopify integrated

If Shopify is not integrated with QuickReply, users are shown Playbooks in AI Builder.

This page gives an overview of what users see in AI Builder and helps you understand when to use a Blank Playbook and when to use Pre-built Playbooks.

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What users see in AI Builder

In AI Builder, Playbooks are available across these sections:

  • Web Playbooks

  • Facebook Playbooks

  • WhatsApp Playbooks

  • FAQs

When you click Create Playbook, QuickReply shows options to start with a blank playbook or choose from pre-built playbook templates.

Pre-built playbooks are available as cards and can be browsed by category. Depending on your account, you may see templates such as:

  • Credit Card Recommendation Bot

  • Hotel Booking Bot

  • Travel Planner Bot for a Domestic/Abroad trip

  • Health Drinks Bot

  • Site Visit Scheduler Bot

You can also browse templates by category.

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Blank Playbook vs Pre-built Playbooks

AI Builder gives users two ways to create playbooks.

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Blank Playbook

A blank playbook is a playbook built from scratch using nodes.

Use a blank playbook when you want to:

  • create your own flow from the ground up

  • design a playbook for a specific use case

  • build the conversation logic yourself using nodes

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Pre-built Playbooks

Pre-built playbooks are ready-made playbook templates that can be deployed with minimal customization.

Use pre-built playbooks when you want to:

  • get started quickly

  • use an existing template for a common use case

  • make minimal changes before deployment

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FAQs

The FAQs section is not enabled by default.

If it is not configured on your account, Kindly contact [email protected] .

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