Nodes

A node is a section of logic which controls what message should be pushed to visitor. Quickreply comes with a variety of nodes which will help you create engaging conversations.

List of different nodes available

Add and Send Data

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	To display a simple text as a message
	To provide an image with a text message
	To provide clickable buttons
	To provide audio file
	To provide information through a video
	To provide a YouTube Video URL
	To attach document files
	To share address - Latitude and logitude
	To create a horizontally scrollable carousel of generic card templates
	To create any of the supported node in this list dynamically using JavaScript code
	To share contact details - Name, phone number and email addresses

Collect User Data

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	To provides a way to request some response from user with predefined options
	To create a small form for information collection
	To collect a date input from the visitor
	To provide an option to open a standard web view, where you can load web pages inside Chatbot
	To provide an option to integrate Payment Gateways without leaving the Chatbot
	To provide an option to collect some feedback in the form of rating
	To use when we know the lowest and the highest inputs that can be given as a response
	To provide you an option to ask a question
	To provide the multi selection type options for the response
	Similar to Quick Reply, but the subsequent messages in conversations differ based on the user's selection
	Interactive messaging format designed for business accounts to provide a menu of up to 10 options
	To collect files from end users
	The tracking node sends POST requests using key-value pairs for real-time data integration in JavaScript.

Redirect Users

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	This is to simulate a URL redirection
	To create different subsequent dialogs based on various parameters and conditions written in JavaScript.
	Use this node when you want to connect the chatbot to a pre-trained bot
	If you have created a custom bot and want to hook the visitor to that bot, use this node.
	This node connects the chatbot to a Gen AI agent for advanced interactions
	If you have wish to re-use the same conversation created somewhere else, you can use Jump to node to hook the visitor to that node in the conversation.

Export & Import

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	To make a API call to the external server and using response optionally create any of the supported node in this list dynamically using JavaScript code

Connect Users To A Human

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	The human agent will be notified to take-over the conversation.
	This ends the automated messaging

Additional

Node Type	Description	Website Chatbot	WhatsApp Chatbot	Instagram Chatbot
	To run any Javascript in the main domain of your website, usually to track conversion.
	To delay to execution of the next node.
	To run actions such as setting profile field, sending alert etc.
	To put notes for your reference

Templatization of the text

In the text of above nodes we support templatization to personalize the text. You can use enclose fields of user object in {{ }} and our system will fill the value of enclosed variables in before sending message to each user. Below are some of the examples on how to use it.

1. {{name}} to use name of user, if user has entered it already in the chat earlier. For example in the text node you can use: Hi {{name}}, what are you looking for?

2. {{city}} to use city(based on IP address). For example: Hi {{name}}, do you live in {{city}}?

3. To use any profile field(eg product) which was saved using "save as profile field" action use {{profile.product}}. For example: Hi {{name}}, are you looking for {{profile.product}}

4. To use temporary attributed(eg plan) which was saved using "save as temporary variable" action, use {{context.plan}}.

User Object

Below is the complete user object which contains all of the supported fields.

{
    name:'',//name of user if entered via form node
    email: '',//email of user if entered via form node
    phone: '',//phone of user if entered via form node
    ip: '',//IP address of user
    city: '',//City of user based on IP
    region: '',//Region/state of user based on IP
    country: '',//Country of user based on IP
    country_code: '',//2 letter ISO country code based on IP
    stage: '',//Lead Stage of user such as Lead, Engaged
    visitor_number: '',//Visitor number of user
    visit_count: '',//Number of times user visited your website
    conv_start_page: '',//URL of the page where chat was started
    curr_page: '',//Current URL(from where last message was sent)
    referrer: '', //Referrer contains the address of the previous web page from which a link to the landing page was followed
    landing_page: '',//URL of the page where user came for the first time
    profile: {
        //any of the custom fields which saved using action "set profile attribute" or "save to profile attribute"
    },
    tags:[],//tags of user
    context:{
        //any of the temp variables which saved to temporary variables using actions
    },
    external: {
        hubspot_id: '',//hubspot lead id of integration is on
        zoho_id: '',//zoho lead id if integration is on
        leadsquared_id: '',//leadsquared lead if integration is on
        leadsquared_client_id: '',//leadsquared id from browser cookie if integration is on
        googleanalytics_id: ''//ga id of user from browser cookie if integration is on
    }
}