# Use WhatsApp

After setting up your WhatsApp Business API, the next step is to explore key features that enhance customer engagement and automation. Below are the core functionalities of WhatsApp on QuickReply, each linked to a detailed guide.

<table data-view="cards"><thead><tr><th data-type="content-ref"></th><th></th><th data-type="content-ref"></th></tr></thead><tbody><tr><td><a href="/pages/rk3TgpMX8Coiktw54x1b">/pages/rk3TgpMX8Coiktw54x1b</a></td><td>WhatsApp templates are pre-approved message formats used for sending business-initiated messages outside the 24-hour customer window. They allow businesses to send notifications like order confirmations, reminders, and updates. Learn more.</td><td><a href="/pages/IB292NLpVpypKWBG7nGJ">/pages/IB292NLpVpypKWBG7nGJ</a></td></tr><tr><td><a href="/pages/uys1GIRch5DD6PQLH7Ag">/pages/uys1GIRch5DD6PQLH7Ag</a></td><td>A WhatsApp conversation is an interaction between a business and a customer, categorized as either user-initiated or business-initiated. Conversations determine pricing and <a href="/pages/Ega6ujxVy6jdvXaPrX9Y#messaging-limits">messaging limits</a>. Learn more</td><td><a href="/pages/uys1GIRch5DD6PQLH7Ag">/pages/uys1GIRch5DD6PQLH7Ag</a></td></tr><tr><td><a href="/pages/MBiTLGNBIbS2VAH1kms0">/pages/MBiTLGNBIbS2VAH1kms0</a></td><td>WhatsApp broadcasts enable businesses to send bulk messages to multiple recipients without requiring them to save the business number. This is useful for promotions, updates, and announcements. Learn more</td><td><a href="/pages/MBiTLGNBIbS2VAH1kms0">/pages/MBiTLGNBIbS2VAH1kms0</a></td></tr><tr><td><a href="/pages/y4EVlHlaR6mdXlru97RU">/pages/y4EVlHlaR6mdXlru97RU</a></td><td>WhatsApp journeys are advanced automation workflows that guide customers through a series of interactions, ensuring personalized engagement based on responses and actions. Learn more</td><td><a href="/pages/y4EVlHlaR6mdXlru97RU">/pages/y4EVlHlaR6mdXlru97RU</a></td></tr></tbody></table>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.quickreply.ai/overview/messaging-channels/whatsapp/use-whatsapp.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.