> For the complete documentation index, see [llms.txt](https://docs.quickreply.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.quickreply.ai/overview/messaging-channels/whatsapp/concepts/whatsapp-catalog.md).

# Whatsapp Catalog

What is a Whatsapp Catalog?<br>

{% embed url="<https://youtu.be/v9LDM7XngdY?si=oJ1uWxNfgNbFGbv>\_" %}

**How it works on QuickReply Platform?**\
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The Catalog tab connects a Meta Catalog to your WhatsApp channel so products can be browsed and ordered inside a WhatsApp conversation. Products are published to Meta Commerce Manager from one of two sources: a connected Shopify store, or an XLSX file you upload.\
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ℹ️ Note: A Meta Catalog must be assigned to your WhatsApp channel before products can be synced. Accounts connected before this feature was released must reconnect WhatsApp to assign a catalog.

⚠️ Warning: During WhatsApp onboarding or reconnection, set the catalog vertical to Commerce. The default value is Generic, which does not support product syncing.<br>

#### Product Sources

| Source      | Requirement                                       |
| ----------- | ------------------------------------------------- |
| Shopify     | An active Shopify integration on the account      |
| XLSX upload | A product file matching the required field format |

The source is determined by your account configuration. Shopify accounts see a Shopify connection card on the Catalog tab; all other accounts see an upload card.

#### Prerequisites

* WhatsApp channel connected, with a Meta Catalog assigned during onboarding or reconnection
* Catalog vertical set to Commerce
* For Shopify accounts: an active Shopify integration
* For XLSX accounts: product data exportable to XLSX in the required format

#### Accessing the Catalog Tab

Navigate to Settings → Channels → WhatsApp → Catalog.

<img src="https://1325107618-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FePPO97Ju334NhhCzTEZP%2Fuploads%2F6xVgaIhqnxj8qPYqzqdk%2Funknown.png?alt=media&amp;token=71f856b1-b431-47dd-84e1-1dcdae16a94a" alt="" height="279" width="624">

#### Configuration Paths

* Shopify Account Connection — connect a Shopify store catalog and select which products to sync
* Non-Shopify Account Configuration — upload, map, and validate an XLSX product file

For a field-level breakdown of how the two paths differ, see Shopify vs Non-Shopify.

#### Post-Connection Behavior

Behavior after the catalog is connected is identical for both sources, except where noted:

* Synced products are listed on the Catalog tab with the product count, Catalog ID, and last synced timestamp
* Products take 15–20 minutes to appear in the WhatsApp catalog while Meta processes and publishes them
* Shopify only: product data is re-synced from Shopify to Meta daily at 3:00 AM

⚠️ Warning: Disconnecting a Meta Catalog is not available in the platform interface. Submit a disconnection request to your customer success representative.

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