Pre-requisites

Before applying for an RBM Agent on QuickReply.ai, make sure you have the following information and assets ready. These are required during the onboarding process and will be used to create your verified RCS business profile.

Brand Information

Field	Requirements
Brand Name	The name by which your business is known and recognized by customers. This becomes the display name on your RCS profile.
Brand Description	A short description of your business. Max 100 characters. Visible on your RCS profile.

Brand Assets

Asset	Format	Dimensions	Max Size
Brand Icon	JPEG	224 × 224 px	50 KB
Cover Image	JPEG	1440 × 448 px	200 KB

The Brand Icon should be a square logo without any rounding — the system applies rounding automatically. Both assets will be visible on your RCS profile as seen by message recipients.

Business Details

Field	Requirements
Brand Website	Your official website URL. Must have a valid SSL certificate (HTTPS). If the domain is less than 90 days old, a GST or MSME certificate will be required for verification.
Primary Phone	A support phone number that will be displayed on your RCS profile.
Primary Email Address	A support email that will be displayed on your RCS profile. Must be on the same domain as your website (e.g., [e-mail]). Generic email IDs such as info@, admin@, or accounts@ are not accepted.
Privacy Policy URL	A publicly accessible link to your brand's privacy policy.
Terms & Conditions URL	A publicly accessible link to your brand's terms and conditions.

Point of Contact

You'll need to provide a designated point of contact for the RCS onboarding process. This person will be the primary liaison between your team and QuickReply's RCS support team.

Field	Requirements
Contact Name	Full name of the person managing the RCS setup.
Title	Their role in the organization (e.g., Director, Marketing Manager).
Contact Email	Must be on the same domain as the brand website. Generic email IDs are not accepted.
Contact Phone	Direct phone number for the point of contact.

Compliance & Messaging Policy

As part of the application, you'll need to provide clear answers to the following:

Opt-in method — How do you collect user consent to receive RCS messages? If opt-in is obtained through a website or app, be prepared to share the relevant URL or describe the flow (e.g., "Users check an opt-in box during sign-up on our website").

Message triggers — What events or actions cause your RCS account to send a message? For example: a purchase, a delivery update, a scheduled promotional campaign, or a custom trigger for users who have opted in.

Interaction types — What are the primary and secondary types of interactions your RCS account will have with users? For example: mainly promotional messages, or a mix of transactional updates and marketing.

Opt-out handling — When a user sends "STOP", your RCS account must reply confirming the opt-out and stop sending further messages. You'll need to describe how your account handles this. The account must also recognize "STOP" in English and equivalent translations in other languages your account supports.

Checklist

Before you proceed to the application, confirm the following:

• Brand icon ready (JPEG, 224×224 px, ≤ 50 KB, square, no rounding)

• Cover image ready (JPEG, 1440×448 px, ≤ 200 KB)

• Website is live with a valid SSL certificate (HTTPS)

• Privacy policy and terms & conditions are publicly accessible

• Support email is on the same domain as your website

• You have a clear opt-in mechanism for RCS messaging

• You have a defined opt-out flow that responds to "STOP"

Once everything is ready, proceed to Apply for RBM Agent.