Connecting Instagram / Facebook DM

Prerequisites & Setup

Prerequisites

Before integrating Instagram DM and Facebook Messenger with QuickReply, ensure you meet these requirements:

• You need an Instagram Professional account—either Business or Creator.

• That account must be linked to a Facebook Page via Meta Business Suite.

• Enable "Allow access to message" in the Instagram account app settings.

Linking Facebook Page to Instagram

1. Log in to the Facebook account with admin or editor access

Log in to the Facebook account and navigate to the desired page. Ensure you have either admin or editor access to this page.

2. Proceed to Settings

One can find it in the left panel, under the settings tab.

3. Navigate to Permissions

Locate the Linked Accounts option.

4. View your Instagram account settings

Click on View next to Instagram.

5. Connect Account.

6. Click on Connect.

7. Review permissions

Review the permissions and confirm the actions.

8. Log into the Instagram account

Use your Instagram credentials to login into the account.

9. Allow Facebook and Instagram connection

Click on Continue to allow the connection between the Facebook page and the Instagram account.

1. The Instagram account is now linked to the Facebook page.

Enable "Allow access to messages" for Instagram DM

Click on the Settings icon

Navigate to Messages and Story Replies

Select Message Controls

Allow Access to Messages

In the Connected Tools section, enable the Allow Access to Messages permission.

Setting Up on QuickReply.ai

1. Navigate to integrations page on the QuickReply app

On the Facebook & Instagram integrations page, click on Continue with Facebook.

2. Login into Facebook through the redirect

Log into your Facebook account when the modal appears.

3. Continue as per your account ID

After successful login, click on Continue.

4. Select Business Manager

5. Select the Facebook page.

6. Select the Instagram page.

7. Review and Save the permissions

After saving, you'll be redirected back to QuickReply.

8. Select the Facebook page

Select the Facebook page you wish to connect. Note, that the linked Instagram page will also be displayed

9. Enable Messenger and DM

Click on Enable Messenger & Enable DM, and finally, click on Save.

You've successfully connected your Instagram and Facebook pages to QuickReply.ai.